Help! I have a Dell Desktop with Windos 7. My "C" drive has used only 76 of 687 GB available. My Iomega (J drive) has now used 268 of 298(350) GB available! My personal files (mostly My.doc's) `30GB are on the J drive but NOT the C drive?? The J drive will not let me open the drive with the green arrow and CD icon, which apparently has almost all the info on the drive. the guru at Staples says the J drive is repeatedly backing up the info, and must have lots of duplication!!, and that's why the J drive is so full. He suggested I copy paste my personal files back onto the C drive, but I'm not sure how to do that, and am Afraid I'll lose the files (actually three folders) I want my personal info on BOTH the C and J drives, and the J drive to store only updates to the files not to repeat the entire files (if that's whats happening?) I'm not very knowledgeable about these concepts, and don't know what to do! I obviously need your help. XXXX XXXX XXXXX@XXXXXX.XXX XXX-XXX-XXXX
I don't know what to try!
Welcome to JustAnswer.com Hello George, my name is XXXXX XXXXX X am here to help! So we dont have to run you through computer school 101 , It may be best if I offer you a remote support session.. Where I can connect to you and your computer, share your screen.. And help you in person move those files as needed, and make sure your backups are not making duplicates of the files you want to keep and taking up all your space. Would you like to try a remote session at no extra fee in order to more efficiently and painlessly resolve this issue? Or would you prefer I guide you via email ?
Let's try a remote session.
"Chatting" drives me crazy!
Im really Sorry Geord, I am personally out of time for this evening.. I have a very early morning tommorow here on the website..So I need to sign out. Is there any way we could shedule the remote session for tommorow morning, afternoon , or evening?
I'm available between 1-5PM. I will check my messages at
1PM to see when I should be at the computer.
I will definitely be online during those hours, and have time to do a session with you George. Send a reply tommorow when your ready, and we will get started.. Thanks! Dustin
I'm ready whenever you are!
Please advise a time (like right now, or soon!)
Please advise, so I can leave the computer until you're ready.
It's now 4:15, and no word from you.
Let's aim for 9AM tomorrow, or later in the morning morning.
It's now 9:20.
Should I ask for another expert???
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
I'm STILL waiting.
Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly
Hi, I am the WebGuy and I believe I can help you find the solution to your problem. My goal is 100% customer satisfaction. Shall we begin?Is there ONLY supposed to be a copy of your My Docs on your J drive? Is this drive a CD Writer? or an actual hard drive?Let me know about that. If it is a hard drive and you're sure that there should only be one copy of your My Docs folder and if the guy was right about lots of duplication, this is actually a pretty easy problem to fix.1. Locate the copy of your My Docs folder that has at least one complete copy of your data.2. In the "larger" version of this folder on your backup drive, check to see if any of the subfolders of your main backup have duplications of any sort. A trick I like to use to see the complete contents of a folder is to do a file search for *.* then just scroll down through the results to see if there are any duplicates. If you're viewing the results in "details" view you can click the column heading of the "name" column to sort by filename. Once you do this, duplicate files are going to be apparent.3. If you don't find duplicates in your backup drive then you'll know that your original My Docs folder has somehow lost some of its information.Now, once you've located (or recreated) a good solid working copy of your My Docs folder that has all of the files you need and no duplicates, the easiest way to create and maintain an exact copy of this is with Mr. Mirror.Here's a video tutorial on how to use Mr. Mirror. (By the way, Mr. Mirror is a FREE program.)http://www.youtube.com/watch?v=LBYntgQSSLkPlease let me know if you need more help before rating my answer.WebGuy10141095.8851996875
The back-up drive is an iomega Portable hard drive usb2.0.
The purpose of the drive is to back up the c drive as a protection.
The iomega has enough memory to hold all of the info on the c drive, as I have less than 50 gigs of my creation (in my.doc and my.pics.
I'm afraid your instructions are beyond my comprehension!
the terminology is not meaningful to me.
The prior expert, who never answered my question, did suggest it would be simpler if he "opened" my computer and walked me thru the steps. Can you do this?
ATT used this approach on another problem last year, and it worked very well.
I'm really concerned about losing my data, especially as it is apparently ONLY on the j drive.
When I look at properties of my.doc on the my.doc page it says 22gigs; when I open the j drive (there is no my.doc showing when I open the c drive) the folder is only 14Gig, however when I scroll thru the folder in the j drive it does list all the items showing on the my.doc window.
I still have no idea why the j drive is so full, and it won't tell me!
My family is coming in today for a week and I cannot now address this problem until 7/13.
Are you available at that time or in the following week??
Sorry to appear so ignorant.
I do not have the capability for accessing your computer remotely, however, the video I provided the link to also has step by step instructions for backing up your data. If any of the steps are unclear I would be happy to give you more detail.I have numbered the steps, so, if you need help with any of the steps, please just tell me which steps and I will provide more detailed information to assist you in any way that I can.Mark
I'm sorry, I don't feel capable of handling this problem.
I do appreciate your efforts, but they're not helpful to me.
Please cancel my request and delete my credit card info, without any charges beyond the $1 initial charge.
I guess I'll just have to take my PCU into Staples (a big nuciance!)
Hello again George, Im sure your not happy to be hearing from me.. And I understand and apologize for not being able to keep our appointment on the 2nd.. I am back in action again, and would like to assist you with this issue. I can offer you remote support, and will make sure to check for your messages regularly so we can conduct the session as soon as your ready again.. Or.. I can message customer support about the refund request you made immediately and not try the session.. I understand if you do not want to continue working with me. All I can ask is that if you give me another chance to help you, I do believe I can be of assistance to you and resolve this issue. When you have the time, please let me know how you would prefer to proceed. Thanks George, Dustin S.
Please advise customer support that i want a cancellation or refund.
Thank you for your efforts.