Login|Contact Us
Question and Answer

Computer Hardware

Ask a Computer Hardware Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

Desktop computer extermely slow after replacing harddrive.

 

Customer Question

Desktop computer extermely slow after replacing harddrive. Reloaded original software including Vista using recovery discs. Have updated Windows although won't install Microsoft Net Framework 4. Very slow booting up, installing programs, downloading and installing updates.

 



Already Tried:
Swapped power supplies. Ran Seatools for DOS - ok. Ran Memtest - ok

Submitted: 284 days and 2 hours ago.
Category: Computer Hardware
Value: CA$58
Status: CLOSED
Picture
Expert:  AnserGuy81 replied 284 days and 2 hours ago.

Welcome to JustAnswer.com

My name is XXXXX XXXXX X am here to help!

The replacement hard drive you used, was it a new hard drive?

Is it the only hard drive attached to your system?

Customer replied 284 days and 2 hours ago.

Yes, brand new Seagate Barracuda 2TB and it is only harddrive connected.

Picture
Expert:  AnserGuy81 replied 284 days and 2 hours ago.

Thanks.. What version of Vista do you have loaded.. 32 bit, 64 bit , Vista Premium, Ultimate?

Customer replied 284 days and 2 hours ago.

Home Premium 64 bit

Picture
Expert:  AnserGuy81 replied 284 days and 2 hours ago.

Thanks.

One more question.. Did you set the Seagate up as an internal drive.. Or an external usb accessed drive?

Customer replied 284 days and 2 hours ago.

Sorry, I should have been specific. Internal.

Picture
Expert:  AnserGuy81 replied 284 days and 1 hours ago.

No need to apologize, Im a nit picker.. But it helps me to understand the current situation a little better, and to provide slightly better solutions then if I guessed..

Lets discuss the hard drive further..

Is it a SATA,, PATA, IDE, EIDE, etc etc?

If your not sure.. It should label it on the box it came in.. And possibly on the drive itself.

Also The old har drive.. Do we know what type it was? ( sata, pata, etc etc)

Customer replied 284 days and 1 hours ago.

SATA as was the old hard drive.

Picture
Expert:  AnserGuy81 replied 284 days and 1 hours ago.

Thanks.. And the new hard drive?

Customer replied 284 days and 1 hours ago.

Yes, it's also SATA

Picture
Expert:  AnserGuy81 replied 284 days and 1 hours ago.

Thanks. Just wanted to make sure.

Ok.. When your computer first boots up.

It should have a very quick flash screen, on that screen it should say something like press F1 F2 or delete or escape to enter bios options, or setup options.

Does it say what key you need to use?

Customer replied 284 days and 1 hours ago.

Not sure - I updated the BIOS to version 5.29 of M2P61PM-HM Motherboard.


 


Should I reboot to see which key?

Picture
Expert:  AnserGuy81 replied 284 days and 1 hours ago.

Yes..
lets reboot, and wash carefully at the post screen.. It may only flash for a second.

It may take a few reboots to cathc what key it is..

if you cant find it,, then try tapping F1 , F2 , esc, del .. Try tapping those in the first 1 second the computer is booting.. When you hit the bios screen, you will know as it looks like a 1970s computer option screen.

Customer replied 284 days and 1 hours ago.

Sorry it took so long - that's how long it takes to reboot. F10 to enter setup.

Picture
Expert:  AnserGuy81 replied 284 days and 1 hours ago.

Ok..

On your F10 setup options screen.. Were looking for something in relation to your hard drive.

It could be on the perepherals screen, or the boot options, or system options..

But what were looking for is about your hard drive mode.

It could be set to IDE, SATA, or autodetect..

We want it set to autodetect ( in the bios f10 options)

Can you scroll through all your f10 option pages and see if you find anything about autoselect / autodetect or sata / ide mode in relation to the hard drive.

And then try to edit the settings accordingly.. Thanks, XXXXX XXXXX standing by.

Customer replied 284 days and 1 hours ago.

I don't have to reboot to answer this one as I checked earlier. It's set to autodetect.

Picture
Expert:  AnserGuy81 replied 284 days ago.

Ok.. Then lets set it to another option.

Go in, click it and see what other options it lists..

then let me know, and we will change it to the correct setting..

Customer replied 284 days ago.

OK, it lists 6 drive spaces. The first two and last two show 'none'. The third drive is the hard drive and the fourth is the DVD. When I drill down into the hard drive options, the only options I see are 'Extended EDE Drive' options are auto/none and 'Access Mode' with options large/auto.

Customer replied 284 days ago.

OK, it lists 6 drive spaces. The first two and last two show 'none'. The third drive is the hard drive and the fourth is the DVD. When I drill down into the hard drive options, the only options I see are 'Extended EDE Drive' options are auto/none and 'Access Mode' with options large/auto. ,

Picture
Expert:  AnserGuy81 replied 284 days ago.

Question.

Are you certain that the new drive was a SATA, and not an extended ede drive?

And are you 100 % certain the old drive was a SATA drive?

Customer replied 283 days and 23 hours ago.

Box says 2 TB. SATA. 64 MB CACHE 7200 RPM.

 

Old drive was also SATA.

Picture
Expert:  AnserGuy81 replied 283 days and 23 hours ago.

Heres what Im thinking.. Your original drive was either not a normal sata, or, it had an adapter on it to convert it to work with t he motherboard properly.

Before we go further down that route though..

When your in the bios options, you dont see Advanced tab:

-Onboard Device configuration?

Customer replied 283 days and 23 hours ago.

No, I still have the old drive - it's a 500 GB Seagate SATA. Transfer rating: 3.0 Gb/sec and Rotational Speed: 7200 RPM.


 


Anyway, I'll reboot and look for onboard device configuration,

Customer replied 283 days and 23 hours ago.

There is an advanced tab with setting for Onboard PATA/SATA Configuation. Clicking on it, there are three items PATA, SATA1 and SATA2. Options for each are enable/disable.

Picture
Expert:  AnserGuy81 replied 283 days and 23 hours ago.

Thanks.. Since your new drive is a sata 2

lets disable pata, and sata 1

And then enable sata 2.. save the settings..

And then see if its working any better..

Customer replied 283 days and 23 hours ago.

Sorry, I think that was a typo on my part. The 2 should have been 2 TB for the hard drive capacity. Anyway, I"ll give it a try.

Picture
Expert:  AnserGuy81 replied 283 days and 23 hours ago.

Thats ok.. As the size doesnt make too much of a difference to the enable / disable step we need to try next.

Remember disable pata and sata1

and enable sata2 .. Then save settings..

Customer replied 283 days and 22 hours ago.

First I disabled PATA and SATA1 but when I restrated, I got a boot failure error. I went back into BIOS and reenabled SATA1 and disabled SATA2 and was able to reboot but must as slow as before. I'm thinging the DVD drive, which is a SATA drive, is probably SATA2.

Picture
Expert:  AnserGuy81 replied 283 days and 22 hours ago.

PATA should have been the DVD drive, and sata 1 and sata 2 shoudl have referred to hard drive ports..

Though if it didnt change anything disabling them.. Then its a moot point.

You said earlier you had already updated the bios.. I need you to test something for me.

If you try to start this way


Please shut down the computer,

Then, start the computer and immediately start tapping the F8 Key. It should give you a list of startup options.

The first option we want to try is " Safe mode with networking"

This will put us in safe mode.

Does it seem to load or at least.. Move faster?

Customer replied 283 days and 22 hours ago.

Doesn't load any faster. It pauses for a long time while loading drivers. It then pauses for a long time after the taskbar appears until the desktop loads.

Picture
Expert:  AnserGuy81 replied 283 days and 22 hours ago.

Once loaded up.. Does it resume any faster operations?

Customer replied 283 days and 22 hours ago.

No faster. I had enabled boot logging there are a whole bunch of drivers that Windows could not load. Is this why it pauses and if so, how to fix?

Picture
Expert:  AnserGuy81 replied 283 days and 22 hours ago.

Id like to keep working through this issue with you, but I am out of time for this evening.

I work here 7 days a week, and all this week longer hours.. 9 am till about 6pm.

I hope we could continue this another time.. Thanks Lorne,

Dustin

Customer replied 283 days and 21 hours ago.

Thanks Dustin. Have a great evening.


 

Customer replied 283 days and 2 hours ago.

Hi Dustin, In desparation I bought a copy of Windows 7 and did a clean install. It seems to have solved the problem. Thanks for your efforts.


 


Lorne

Picture
Expert:  AnserGuy81 replied 277 days and 18 hours ago.

My apologies for the delay in getting back to you Lorne.

Happy to hear that you resolved the issue. If theres anything else you need, let me know.

D.S

 
Tweet

10 Computer technicians are Online Right Now

Ask Your Question Now
Ask A Computer technician
Type Your Computer Hardware Question Here...
characters left:

Top Computer Hardware Experts

See More Computer technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a Computer technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
235 Computer technicians are Online Now
Type Your Computer Hardware Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us
© 2003-2013 JustAnswer LLC