Why won't my WD My Passport turn on?
Unplugging it and plugging it back in. Also switching the on/off switch at the back.
Hi,Does the external hard drive make any strange or clicking noise?Is there any power/light?Can you try another USB cable?Does another USB / flash drive work on this computer?Can you right-click on (my) computer, then click on Manage, then click on Device Manager, then open/expand Disk drives and check if the external drive shows up there?Can you right-click on (my) computer, then click on Manage, then click on Disk Management and scroll down if needed, and check if the external disk drive shows up there?Can you connect the external drive to another computer to confirm?Please let me know. Thank you.
Tried another USB cable with no change
Tried a flash drive and works fine
Tried right clicking as directed and found nothing
Connected to another computer and found nothing
I'm sorry, since there is no power/light at all and you have confirmed with another USB cable and on another computer, this means the external hard drive is damaged. You can check warranty at http://support.wdc.com/warranty/index_end.asp?lang=enAnd/or you can try the following:There are two main parts of an external hard drive: the enclosure and the hard drive itself. Either one or both could be bad. To check, you can open the enclosure, and take out the hard drive. Then get a USB external hard drive enclosure/adapter (for about $20 from your local computer store). Then you would install the hard drive to the new enclosure/adapter, then plug it into the computer. This will confirm if the hard drive is bad or not. Note: opening the hard drive enclosure would void warranty (if the drive is still under warranty.)Please let me know if you have any further question. Thank you.If you would like any additional information or have more questions please don’t hesitate to ask! Please remember to only rate my answer when you are 100% satisfied. IF you feel the need to rate bad or poor service, please stop and click on the "Reply to Expert" link with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek. Thank you,
Ten years of computer hardware and software support; Windows 8 7 Vista XP etc.