Hi Jim, thank you for writing back.

First, have you tried plugging the USB transceiver to another USB port before doing the "connect" button at the bottom of the keyboard and the transceiver?

If not, please try to unplug the USB transceiver then plug it to another USB port. Then test if the keyboard works this time.


Please rate my answer with 3 or more stars/smileys if this helped. Keep me posted with your results so that I can help you further. If you have further question, please use the Continue the Conversation tab to reply to me.

Best regards,
Jess

Hi Jim, thank you for that information. Please try to re-connect your keyboard using the SetPoint software that is shipped with your kb/mouse combo.

1. Remove the battery from the keyboard
   
2. Make sure you have the mouse synchronized and working so that you can still do input in the system using the mouse.
3. Open the SetPoint Control Panel by navigating to the Start => Programs => Logitech => Mouse and Keyboard =>Connect Utility.
4. The Connect Tab appears with instructions to reset the mouse/keyboard connection
5. Follow the instructions in the Connect Utility. Before you do that, you should re-insert the keyboard batteries and turn on the keyboard
6. Verify both devices function correctly.

If you do not have the most recent version of SetPoint, you can download and install it. Here is the download link:

http://www.logitech.com/en-us/478/3025?hub=1&tabs=1,3,2,4,5&section=downloads

Keep me posted.

Jess

Hi Jim, if that is so, it means that the SetPoint program is not yet installed.

Please click on this link to download the it and use it to connect the wireless devices to their transceiver.

http://www.logitech.com/en-us/478/3025?hub=1&tabs=1,3,2,4,5&section=downloads

Are you using Windows XP, Vista or 7? Please let me know so that I can give you the direct download link for your version of Windows.


Keep me posted.
Jess

Hi Jim, since you are using Vista, then you could have iTouch software installed, NOT the SetPoint software. Please do the following:

1. Open the iTouch Configuration Panel by double clicking the iTouch icon in the System tray. This is the lower right hand corner of the screen where the system time/clock is located
2. Click the Cordless tab.
3. Click the Connect button in the Control Panel.
   
4. A dialog box will appear instructing you to press the Connect button. Before you do, you should re-insert the batteries in your keyboard
5. After inserting the batteries, press the Connect button on the keyboard.
6. Then verify if the devices are connected

Keep me posted.

Jess

Please go to Start => Control Panel.
Open Programs and Features then locate there in the list for the Logitech software called iTouch or SetPoint.

That is to verify if iTouch or Setpoint is installed.
Another way is to do a search. Click Start and in the search box type: itouch. See if a result is shown.

Also, please retry to do the pressing of the Connect/Reset button in the transceiver first, then immediately press the Connect/Reset button in the keyboard. Press it with a pencil tip if needed to ensure that the button is pressed.


Jess

Keep me posted.
Jess

OK Jim,
Please download SetPoint here:
http://tinyurl.com/897g536

After the download, install it then use it to connect the keyboard.

Since you have Vista 64bit, download and install this:
http://tinyurl.com/dyvy6fj

That is the 64bit version of SetPoint.