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I have a Logitech Z515 speaker. I am trying to pair it to

 

Customer Question

I have a Logitech Z515 speaker. I am trying to pair it to my iPad However my iPad bluetooth is not finding the device. Yes the speaker is turned on and bluetooth is on in the iPad settings. why can't it recognize the speaker?

 



Already Tried:
turned off my iPad and turned it back on turned off and on bluetooth checked to ensure the speaker is on

Submitted: 313 days and 9 hours ago.
Category: Computer Hardware
Value: CA$38
Status: CLOSED

Accepted Answer

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Expert:  miketaylor2008 replied 313 days and 9 hours ago.


miketaylor2008 :

Sounds like you have done everything correctly to me

miketaylor2008 :
  1. Put your output device in BlueTooth detection - Turn it on
  2. Push both volume buttons ( + - behind the device) for few seconds
  3. The green wireless light will blink quicker
  4. Your can now detect your Z515 w/ any BlueTooth stack supporting A2DP profile
  5. Do a pairing by selecting the the Logitech speaker
  6. The wireless led will now be in solid green
miketaylor2008 :

Give this a try, it has been known to do the trick

miketaylor2008 :

Let me know if it works for you, if not ill work on a different idea

miketaylor2008 :

What you did in the first place should have connected it to your ipad without problems, so a little tricky

Customer :

It's very strange. My iPhone detects the Z515 but gives me the msg "make sure z515 speaker is turned on and in range" I am sitting within 2 feet of the speaker and it is turned on.

Customer :

My iPad does not even detect the z515 speaker

Customer :

Could the speaker be defective?

miketaylor2008 :

Do you have a laptop you can plug in the usb receiver to THEN try to pair it with one other device

miketaylor2008 :

One thing I do know is that you can only pair with ONE other device

Customer :

Yes I have used it on my ASUS laptop

miketaylor2008 :

Yes it is possible that is is defective as you appear to have done everything perfectly to get it going 100%

miketaylor2008 :

It should work flawlessly with what you have done

miketaylor2008 :

The fact that bluetooth cant even find the speaker is very strange

miketaylor2008 :

Do you have another bluetooth device that you can just test to see if your ipad sees it?

Customer :

I can go to my car and get my jabra. My iPhone is paired to it already, but not my iPad

miketaylor2008 :

Yes, that sounds good. Then we can see if its the ipad settings or the speaker

miketaylor2008 :

If it detects your jabra then you know something is not right with the speaker

Customer :

VERY STRANGE my iPad is not recognizing the Jabra either.

miketaylor2008 :

Have you gone through all the bluetooth settings on your ipad to ensure that its on and set to discover new devices?

miketaylor2008 :

At this point I think you will agree it is a settings issue with your ipad

miketaylor2008 :

Probably/hopefully something simple

Customer :

I have only gone into settings general and turned on bluetooth. Is there something else I should do?

miketaylor2008 :

When you go into the bluetooth settings what do you see?

Customer :

I see

Customer :

bluetooth ON

Customer :

Device the circling motion looking for device

Customer :

Nokia 6350-Id - not paired

miketaylor2008 :

See the problem is....

miketaylor2008 :

Thats exactly what needs to be done to discover your devices

miketaylor2008 :

Thats all you should need to do

miketaylor2008 :

I honestly think you should take a trip to the apple store and see if there is a software problem with your ipad

miketaylor2008 :

I do not see anything wrong with what you are doing other than the ipad is not doing what it is supposed to be doing

Customer :

Another strange thing is that my iPhone isn't recognizing the Nokia

miketaylor2008 :

Its possible that it is a compatibility issue with that one, POSSIBLE

miketaylor2008 :

I do not have a list of compatible devices but that could be the case

miketaylor2008 :

Usually when something isnt being discovered by bluetooth, it is just not compatible

miketaylor2008 :

I do know that that speaker IS compatible with the IPAD

Customer :

i turned off the Nokia so the iPad isn't recognizing it. But it still won't discover the Z515 speaker.

Customer :

I can't win though. My iPHone recognizes the speaker but says it is out of range.

Customer :

My iPad won't even discover the z515 speaker

miketaylor2008 :

On the top of your ipad do you see the BT symbol at the top?

Customer :

mmmm...sorry what is BT

miketaylor2008 :

Sorry Bluetooth

Customer :

the BT system is grey on my iPAD and white on my iPhone

Customer :

I mean BT symbol

Customer :

Now my iPad has found my iPhone

miketaylor2008 :

Sounds like your bluetooth is "drunk"

miketaylor2008 :

You may want to take it in and see if they can fix it

miketaylor2008 :

It does not seem to be behaving correctly

Customer :

it's less than a week old! Already drunk...it's not a good sign.

miketaylor2008 :

Which IPAD do you have? Is it the latest and greatest or an older first gen?

miketaylor2008 :

I do know that the older ones have problems pairing with this speaker

Customer :

I'm really not sure because my work bought it for me as a gift. But I think it's the new one.

Customer :

How could I tell

miketaylor2008 :

What is written on the back of the ipad?

miketaylor2008 :

There are 12 different specs and 2 generations

miketaylor2008 :

IPAD and IPAD 2

Customer :

iPad 32GB

Customer :

model A1416

miketaylor2008 :

Ok first generation, ITS possible that the speaker wont connect to it cause it may not be supporting A2DP profile to find the speaker

miketaylor2008 :

Did you follow my first steps that I gave you?

Customer :

yes I did everything.

miketaylor2008 :

There are no more tricks on this one, I would have to say that the ipad is just not compatible with the speaker.

miketaylor2008 :

It should show up with all your settings being correct

Customer :

ok thanks

miketaylor2008 :

Your welcome, if you get time, make a quick call to your local apple store too

miketaylor2008 :

You have done everything there is to do to discover the speaker, for sure

miketaylor2008 :

Normally a very simple process

Customer :

bye

Customer :

bye

miketaylor2008 :

Seeya :-)

miketaylor2008 :

Nice talking to you

Expert TypeComputer Repairer
Category: Computer Hardware
Pos. Feedback: 100.0 %
Accepts: 27
Answered: 6/30/2012

Experience: Computer Repair, Virus Advice.

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