Dear Sir?Madamei have a 1TB .S/N - GSAB10089BMODEL - LPHD-UP3P/N - 31922900WHEN I PLUG IN A IOMEGA ENCRYPTION DRIVE APPEARS. I CANNOT ACCESS MY DATA ON THE HARD DRIVE. IT ASKS IF I WISH TO CHANGE ENCRYPTION OR RESET. BOTH OPTIONS IT INFORMS WILL DELETE MY DATA. CAN YOU HELP PLEASE.REGARDS XXXXX XXXXX
NOT VERY MUCH IN CASE I DELETE MY DATA
Hi Barry. My name is XXXXX XXX I'll try to assist. Is the hard drive now, or was it previously, used on a Mac computer?
Can you log into my computer with logmein123 to look yourself
I'm sorry but I don't have remote access capabilities. What I will do is opt out of this question. This will open it up to other experts with remote capabilities. Good luck.
Have you tried opening it up from Computer?Click Start > Computer > Find your drive and right click it. Select Open.That will bypass the Autoplay feature.
That does not solve the problem. i end up in the same situation
Hello my name is XXXXXXX X will be more than happy to do a remote session with you to see what is going on if you would like?
Hi Charles When would remote suit you.Regards Barry
I will be available all day let me know when and I can set that up for you.