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My magicjack is plugged into my all in one fax machine. It

 

Customer Question

My magicjack is plugged into my all in one fax machine. It word before and now it goes to voice mail. What do I do?? also I want to make international calls what do i do>

 

Optional Information:
Computer OS: Windows 7
Browser: Firefox

Already Tried:
Unplugged the magic jack

Submitted: 357 days and 3 hours ago.
Category: Computer Hardware
Value: $28
Status: CLOSED
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Expert:  IT Miro replied356 days and 23 hours ago.


Hi and welcome to JustAnswer! My name is XXXXX XXXXX X will assist you solve your problem.



You should see if you still have the valid service by logging into your magicJack account using THIS link. Check My Subscription tab.

As far as making international calls, you will need to purchase international prepaid minutes. You can also do that on My Subscription tab, just click on Add credits.

To see international rates, click THIS link.

For any billing questions, you can call: 1-561-594-9925

Customer replied355 days and 23 hours ago.

This did not help my problem! I have an account with MJ, but instead of my fax ringing it goes to voice mail. What do I do to get my fax accepting a fax.

Customer replied355 days and 23 hours ago.

Relist: Incomplete answer.

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Expert:  WebGuy101 replied355 days and 22 hours ago.

Hi, I am the WebGuy.

Am I to understand that you want to use MagicJack to send and receive faxes?

Due to the nature of Voice over IP technology, I don't believe you're going to be able to send and receive faxes over a MagicXXXXX XXXXXne with any acceptable level of reliability.

I hate to be the bearer of bad news, but this likely cannot work. At least not with every fax machine, every time.

The problem is that the signal a fax machine emits in communication with other fax machines is such that the delays and latency of a VoIP connection (like MagicJack) will cause so many send and receive errors that most (or at least some) fax machines will simply NOT be able to connect with yours and therefor be unable to transmit or receive faxes from you.

I know there are people on the Internet that claim to be able to fax with MagicJack, however, most of them are probably communicating with only one or a scant few different fax machines.

There are a number of recipients you will encounter that simply won't be able to negotiate a fax connection with you.

Your best bet, if you're going to send a lot of faxes is to go with a vFax from someone like Vitelity.

Here's the link:

http://www.vitelity.com/services_vfax/

Price is $3/mo and .03¢/min.WebGuy10141088.0129523148

Customer replied355 days and 19 hours ago.

THE FAX LINE WORKED FOR 2 MONTHS WITHOUT A PROBLEM, WHY WOULD IT QUIT NOW?? CHECK WITH MAGIC JACK. I CAN'T SEEM TO REACH THEM

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Expert:  Lindie-mod replied355 days and 11 hours ago.

Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer replied355 days and 8 hours ago.

i AM NOT GETTING AN ANSWER THAT IS SATISFACTORY. i ANSWERED THE QUESTIONS ASKED BY THE EXPERT. hE DID NOT REPLY TO MY RESPONCE. HE NEEDS TO GET TO MAGIC JACK TO SEE WHAT THE PROBLEM IS. WHY IS IT GOING TO VOICE MAIL INSTEAD OF PICKING UP. IT JUST STOPPED WORKING TWO DAYS AGO.

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Expert:  Lindie-mod replied355 days and 8 hours ago.

Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly

Customer replied355 days and 8 hours ago.

WHEN??

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Expert:  WebGuy101 replied355 days and 7 hours ago.

This issue can probably only be solved by MagicJack technical support directly.

Please use this link to begin a tech support chat with them.

http://tinyurl.com/6zcycqr

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Expert:  compuanswers replied355 days and 6 hours ago.

Hello, I'm Tomas and I look forward to assisting you today with your question and providing the best answer possible. Of course, you can use your MagicJack for using with your fax machine, you already have been doing that!. MagicJack is only a communication way, so it's going to voice mail instead of getting a fax response may be an issue regarding fax setting. Please tell me the make and model of your fax machine.

Customer replied351 days and 9 hours ago.

I had to go somewhere else to get answer.

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Expert:  compuanswers replied351 days ago.

Unfortunately you answered nine days later and you never sent the information regarding your fax machine.

 
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