My voice mail is not functioning correctly--does not record, is not accessible
Hi there and welcomeCan you tell me the make and model of the phone you are using as well as if this voice mail is from your provider (and who this is eg: Verizon) or if it is built into the phone?Thank You
please tell me VTech model
I could not see the model #. Where to find it?
It should be on the bottom of the device on a sticker.Or on the box it came in
the model number is XXXXX
Thanks,First we need to make sure you have recorded an announcement for the Voicemail to work.To do this, do the following pleaseUsing the telephone base: Press •/REC while the telephone base is not in use.Press /CID or /DIR to select Announcement, then press the SELECT softkey.Press /CID or /DIR to select Mailbox 1 or Mailbox 2, then press the SELECT softkey. The corresponding icon, 1 or 2, flashes on the screen.The telephone base announces, “Record after the tone. Press 5 when you are done.” After the tone, speak towards MIC (microphone) of the telephone base. Press 5 or the STOP softkey when finished recording. The answering system automatically plays back the newly recorded announcement. Press 5 to stop the playback at any time.Then make sure it is switched on by doing the followingTo turn the answering system on or off : Using the telephone base:Press /ON/OFF LINE 1 and/or /ON/OFF LINE 2 to turn on the corresponding answering system. The telephone base announces and shows, “Calls will be answered.” The /ON/OFF LINE 1 light and/or /ON/OFF LINE 2 light will be on respectively.Press /ON/OFF LINE 1 and/or /ON/OFF LINE 2 to turn off the corresponding answering system. The telephone base announces and shows, “Calls will not be answered.” The /ON/OFF LINE 1 light and/or /ON/OFF LINE 2 light will be off respectivelyWhen someone leaves a message, to retrieve it you need to do the followingTo play messages using the telephone base:Press /MAILBOX LINE 1 for line 1 or /MAILBOX LINE 2 for line 2 to listen to messages. Options during playback:Press /VOL/ to adjust the speaker volume.Press /SKIP to skip to the next message.Press /REPEAT to repeat the message currently playing. Press /REPEAT twice to listen to the previous message.Press X/DELETE to delete the current message. The system advances to the next message.Press /MAILBOX LINE 1 for line 1 or /MAILBOX LINE 2 for line 2 to stop listening to messages.Press CANCEL to exit to the previous menu.If you have any difficulties, please tell me exactly where on my steps you had the difficulties.Thank you
I do not find any indication of /Rec on the phone, either on the base or the handphone--nor any of the settings on the phone
ok, it is the instructions for the model you gave me.Does your phone look like this?http://vt.vtp-media.com/ecp/documents/product_Product/1948/8272/st_6529_2_med.png
Like what? No picture
on the link I gave you.You need to put this into your Internet Browserhttp://vt.vtp-media.com/ecp/documents/product_Product/1948/8272/st_6529_2_med.png
Thanks, XXXXX XXXXX was you specified a 5 instead of an S in the model number, no problem.Follow these instructions pleaseFirst Setup the recordingPress MENU/SELECT when the handset is not in use.Press or to scroll to >ANSWERING SYS, then press MENU/SELECT.Press MENU/SELECT to choose >ANNOUNCEMENT. The system announces,“To play, press 2. To record, press 7.”Press 7. The system announces, “Record after the tone. Press 5 when you are done.”After the tone, face and speak towards the handset microphone to record yourannouncement.Press 5 when you finish the recording. The handset plays back the recorded announcement.To then turn on the Voice MailTo turn on or off with the telephone base:Press /ANS ON/OFF to turn the built-in answering system on or off. When the answering system is turned on, it announces, “Calls will be answered.” When the answering system is turned off, it announces, “Calls will not be answered.”To play a messagePress /PLAY/STOP when the telephone is not in use.Options during playback:Press /VOL or /VOL to adjust the speaker volume.Press /SKIP to skip to the next message.Press /REPEAT to repeat the message currently playing. Press /REPEAT twice to listen to the previous message.Press X/DELETE to delete the current message. The system advances to the next message.Press /PLAY/STOP to stop.I also found the manual online for you for any other things you wish to do with the phone.You can open it herehttp://vt.vtp-media.com/ecp/documents/product_Product/1606/UserManual/6883/cs6429-4_manual_i5.pdfIf you have any problems or need additional information, please do not hesitate to let me know.
Repairing computers for over 15 years