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Customer Question

Hello my iomega screenplay dx ,model spdhddx, can not accsess my imac os 10.7.3 on local network. Geting message "device is bussy"? There is no problems to accsess my imac shared files from another mac laptop. Also iomega can accsess files of another macbook os 10.6.8 without problem.

 



Already Tried:
Accsess from another mac computer is without problems

Submitted: 294 days and 12 hours ago.
Category: Computer Hardware
Value: 22 €
Status: CLOSED
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Expert:  Engineer John C. replied 294 days and 4 hours ago.

Hello, I am Engineer John C., I will be your expert today.

Please try disabling the firewall from the problematic computer.

To disable it, go to the apple icon, then click "System Preferences" and click Security

Click the lock on the lower left corner and enter your administrator password (if you have one, otherwise click Enter).

Then click the STOP button to turn off the firewall.

Then restart that computer and try again to connect from the Iomega device.

Thank you

John C.
Computer Science Engineer

Customer replied 293 days and 12 hours ago.

Hello, firewall was disabled from begining. That not make influence. There is another cause.

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Expert:  Engineer John C. replied 293 days and 6 hours ago.


OK. Please follow the steps below to refresh the IP addresses of your network:

1- Turn off your wireless router (and unplug it from the electricity outlet if it does not have a power button) BUT PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART.

2- Turn off your internet modem (if you have one) and unplug it from the electricity outlet

3- Turn off your computer(s)

4- Turn off your wireless printer(s) and your Iomega Screenplay DX.

5- Wait 60 seconds

6- Turn them all ON again.

7- Wait 5 minutes (yes, 5 minutes please)

8- Try to access the computer now. Does it work?

Customer replied 292 days and 18 hours ago.

I did that couple times Nothing changes.

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Expert:  Engineer John C. replied 292 days and 6 hours ago.

OK. I will opt out so any other expert can try to help you. You will receive an email when another expert takes your question. The new expert will see all our previous thread, so no need to explain the issue again.

Thank you

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Expert:  Rachel-Mod replied 292 days and 4 hours ago.

Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer replied 288 days and 16 hours ago.

Hello
I would like to cancell my question and please return my payment back.

 
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