Please use these instructions to configure your router to set an IP address reservation for your MagicJack. It will keep it from changing to a different address. There is some other configuration changes that should collectively correct the lack of incoming calls. These instructions may vary depending on your router model, but the terminology should be the same. You may have to click on some tabs here and there to get to the correct place to make the settings changes:
step 1 – determine an IP address to use for MagicJack
Identify an address to use for your MagicJack plus. You can do this by going to your computer and clicking start > type cmd in the search box. If you are using an older version of Windows then you can click start > run > cmd
type ipconfig. Note the IP address that your computer is using. It may be something like 192.168.1.1. Choose a number that has a different last digit, like 192.168.1.3 (if you have multiple devices connected to your network then you may need to go a little higher.
Step 2 – configure your router to reserve the IP address
sign on to your router.
type this in the URL of your browser 192.168.0.1
Sign in with admin password - the default belkin admin user name is “admin” with no password. This may have been changed, so you’ll need to know what it is.
step 3 - reserve the IP for magicJack
Click on setup network or DHCP or something similar
scroll down to section Add DHCP reservation`
Select the ip identified in step 2
Assign the name magicJack to this IP, if needed
From now on when Mj+ connects to the router, it will have this ip address
Step 4 set port forwarding to 5060,5070
Click on firewall or port forwarding
Click on Port forwarding
Fill in the following values:
Use the Ip address that we assigned for MJ
Port numbers =5060,5070 Type UDP
Click Save or Apply Settings , then close the window
Step 5: Set your magicjack to use the static IP address
Log into magicjack’s web site at my.magicjack.com
Click on My Subscriptions page
You should see where to assign the static IP address to your magicjack
Enter the IP address you reserved
Then retest incoming calls.
I know these are some in depth instructions, and I can be more specific in any step that does not make sense or you can’t find. Having the specific model of your router can help.
Let me know how you make out.