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So you are using windows 7. Which dell laptop are you using?
And are you using an USB mouse or the touchpad on your laptop?
Dell with logitech mouse
so the logitech mouse is not working?
I cant move cursor with mouse or touchpad-- the arrow is in the middle of screen and I cant move. I am using another laptop noe
can you type or press Ctrl + Alt + Del?
just want to check if the laptop is really frozen
yes and get to log off screen but still cant move cursor
log off screen you choose restart
restart to see if it is still the same for the mouse
I was trying to install kapersky upgrade when it first happened. I have restarted several times with no luck
if the mouse still doesn't work
can you unplug the mouse and see if you can use dell laptop touchpad
yes tried that -- the touch pad does not work.
so when did that happened?
today right before cursor froze
so from the keyboard
hit windows key
if the cursor is blinking at search programs and files
type in "system restore"
where is that located
did you hit the windows key?
or hold Ctrl and hit Esc
hit Tab key on the keyboard until the blinking cursor is at Search programs and files
type in system restore
then you should see it on the top menu
use the up and down arrow to choose system restore
if it is the only one, hit Enter key
then Tab keys until it is at Next and hit space key
system restore has 12 flags on control panel--which pick
should I try to restore from yesterday
does it show any like this week like Monday or Tuesday?
no it says an earlier time
how many on the list do you see?
just yesterday and show more restore points at the bottom?
I cant move down the list with tab
choose yesterday and restart when it asks
how is it going?
There is not an option for yesterday. I am not getting anywhere
so are you still at system restore?
what dates do you see?
you can hit Tab key like 3-4 times to get to a date
then use up or down keys to choose the date closet to today or yesterday
after that hit Tab keys 3-4 times until it points at next and hit space
Then hit Tab key 3-4 times until it points at Finish and hit space to restore
System is trying to restore. It asks how do I choose a restore point how can i choose that
use the Tab key on your keyboard
click it until you see it moves to a date
on the list
It is looking for affected programs It says all programs will be deleted since 12/13/2011 will be deleted Icant scroll down to see entire list. My only option at the bottom is close
did you install anything after 12/13?
unfortunately you can't move the bar
if you didn't install anything recently except for the update then you are fine.
I was trying to do kapersky antivirus, also long list of microsoft and adobe
Then you might have to reinstall it
how about this
try to go to safe mode
do you know how to go to safe mode?
I hit close and now it says "systen restore cannot be interrupted, do you want to continue"
It is now restoring
You could not cancel?
I chose not to It is now resoring
Let's see if the mouse works first
I have no idea how long it will take
it takes about 10-15 minutes
unless you have many programs installed
it might take up to 20-30 minutes
I will be right back
I will get back to you then
system restore was not completed --an error occurred-- however mouse is working. It wants me to install latest Kapersky antivirus--not sure I want to
so mouse worked?
how about touchpad?
dont want to try it--I an happy with mouse
How about the other programs
Can you check to see they are working
like Adobe softwares that you installed
Sometimes eventhough System Restore says it did not complete, it does change some settings back. Happened to my place all the time.
I akready asked me if I wanted to update and I said contact me later. I may update if I need to at some future time
as long as the mouse works
Glad that worked for you!
Now what do I do about JustAnswer Not interested in monthly fee
You can just ACCEPT my answer. Then go to contact page and ask them to stop.
Is there anymore questions?
Have a great day!