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Josh
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 17992
Experience:  Hardware Expert
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How to fix error 3 on MagicJack

Resolved Question:

How to fix error 3 on MagicJack
Submitted: 5 years ago.
Category: Computer Hardware
Expert:  Josh replied 5 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you,


Plug in MJ and download/install this software ----> http://tinyurl.com/6bs2olm



Once complete, unplug and wait 5 minutes. Try again
Customer: replied 5 years ago.
Sorry your link isnt working for me, any other suggestions?
Expert:  Josh replied 5 years ago.
Please try this link instead ---> http://www.mediafire.com/?9jtlvvslgeqwvuw
Customer: replied 5 years ago.

I have downloaded and installed software, I also unplugged device for 5 minutes then plugged it back in. I still get the same mesage about not being connected to the internet[error 3].

 

I dont understand how that can be the case as I am exchanging e-maisl with you and I can see other web pages on the same machine.

Expert:  Josh replied 5 years ago.
Do you have any antivirus software running?

If yes, please disable and try again
Customer: replied 5 years ago.
Sorry no good. I have turned off all virus scanning and restarted MJ. By the way I am unable to see the MJ website or their support website!
Expert:  Josh replied 5 years ago.
Click here --> http://www.magicjack.com


You cannot see their website?
Customer: replied 5 years ago.

No I can't get to their website!? I have tried the device on a laptop and I get a dial tone, however as soon as the software starts up and the interface comes up the line goes dead.

 

Any ideas?

Expert:  Josh replied 5 years ago.
Do you have any antivirus or firewall setup?

If yes, please disable them and try again
Customer: replied 5 years ago.
all firewalls are disabled - anti virus as well is disabled. The device works until the software starts!
Expert:  Josh replied 5 years ago.
Did it ever work?
Customer: replied 5 years ago.
Yes was working great up to a few days ago, in the last few days (possibly a week) it was wroking very well.
Expert:  Josh replied 5 years ago.
Click on Start, Programs, Accessories, System Tools, System Restore

Select a date (Yesterday or before you had this issue)

Your computer will restart. After the restart please see if you have the issue


Note: Press CTRL+D to save this page as a favorite so you can return to it after the restart
Customer: replied 5 years ago.
Sorry no good, I restored to 1st Nov and restarted everything still no use. Why is it when the software starts and goes into the signing in process, the dial tone just dies.
Expert:  Josh replied 5 years ago.
Are you able to try on a different PC and see if you have the same issue?
Customer: replied 5 years ago.
yes I tried with a laptop and I get the same result. I have a dial tone at first then when the software starts up and begins signing in then it dies.
Expert:  Josh replied 5 years ago.
It sounds like an issue with the Magicjack itself


I would get a replacement device and see if you have the same issue.
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