I have a Packard Bell Easynote TJ68 with 15.6 inch screen. Some months ago my screen resolution suddenly changed to 1024 x 768 instead of the 1366 x 768 it had been. That screen resolution is no longer an option in my display settings. I have tried downloading driver updates but still no change. I'm not a computer expert by a long way. Any suggestions?
Computer OS: Windows Vista
Driver updates, but screen resolution still a problem and no option in the display settings for higher than 1024 x 768
Greetings,Welcome to Just Answer.My name is Jason and I will be the expert working with you today to help resolve your problem.This sounds like a very complicated issue.May I please, remote into your Computer so that I can better help you resolve this problem?
What does that involve?
That involves the following: - I send you a link- You click the link- You allow the remote app to run- I remote in and fix the issue- I disconnect.
How long might it take?
Are you asking how long will it take me to fix the problem?I assume that it will take between 5 to 15 minutes.
Hi, I only ask because I have to go out in 30 mins so might it be better to revisit the question later in case it takes longer?
No, that will be more than enough time. Thank you.Please, click the following link and allow the remote app to run: http://126.96.36.199:8040/guest.aspx?Session=bc2e8420-ad05-4630-9362-5ae7a52aa620&SUPPORT=NET
You may click the green I'm Satisfied / ACCEPT button on the bottom right of your screen now and leave any feedback for me that you feel is appropriate.Thank you,- JasonIf you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/