Hi, My name is XXXX XXX it is my pleasure to assist you. There are several options to try. First try moving the minute hand clockwise stopping to let the clock chime if you hear a click like it wants to chime but it doesn't check to see if if the retard bar has slipped down over the hammers if so lift or push the bar off. Next if you have a chime selector lever make sure it is not in the off or night time shut off mode. Next look at the melody chime hammers that strike the rods (usually on the right of the movement) to see if any of the chime hammers are in a position other than at rest. If you see one or more out further than the others, the hammers have become jammed. Pulling back on them and releasing might get it started again. Look at the strike hammers (usually on the left of the movement) and check for the same symptoms. Just make sure the hammers are moving freely. Next when was the last time your clock was serviced meaning movement cleaned and reoiled?. As a clock ages the oils and lubricants become gummy and the chimes start slowing down and then finally come to a stop or it may become dry and the same problem may happen. It may need cleaning and oiling as they should about every 5 years. Try these options and let me know what happens. Thanks Mike
If you need further assistance, please don't hesitate to ask.PLEASE remember if you're satisfied with my answer rate my answer "GOT THE JOB DONE" or higher so I will be compensated by JustAnswer for helping you.There is no additional fee charged for my services.