Hi! My name is XXXXX XXXXX it is my pleasure to assist you. First start out with a fresh set of batteries for the chimes which takes 2 then 1 for the time. Make sure the battery contacts are clean. If the hour hand is touching the glass of the face it might be loose or bent requiring the removal of the face to bend or tighten back. If after trying a fresh set of batteries and the chimes are still malfunctioning the quartz movement might be going bad and to bring it in for repair will exceed the cost of a new clock. Unless you do the repairs yourself by aquiring a new quartz movement they are easy to replace and are not that expensive. The number of the movement should be located on the back or side of the movement if you elect to replace the movement I can help you there as well. Thanks Mike
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