How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Brad Your Own Question
Brad
Brad, Dealership Technician
Category: Chrysler
Satisfied Customers: 6966
Experience:  19 Yrs Chrysler/Dodge Technician..ASE Master Certified(L-1)
10114124
Type Your Chrysler Question Here...
Brad is online now
A new question is answered every 9 seconds

My electric throttle light is on - car won't start- lights

Customer Question

Hi- my electric throttle light is on - car won't start- lights work
JA: Just to clarify, what are the exact lights you're talking about?
Customer: Dash board, overhead, heat works too
JA: What is the model/year of your Chrysler?
Customer: Chrysler(###) ###-####
JA: Are you fixing your 300 yourself? What have you tried so far?
Customer: Yes- trying to . Unplugged the battery. Used remote key override to start & nada
JA: Anything else you want the mechanic to know before I connect you?
Customer: Parked the car- put on my flashers - came back & it wouldn't start
Submitted: 14 days ago.
Category: Chrysler
Expert:  Brad replied 14 days ago.

Good evening and welcome to JustAnswer!!

My name is ***** ***** I have worked for a Chrysler-Dodge-Jeep dealership for 19 years and I will do my best to help.

Have you connected a scantool to retrieve the codes to see what is going on? If not you will need to see what codes it has in order to get it fixed. You can rent or borrow one from your local parts store.. Also while you have the scantool connected it would be a good idea to go ahead and let me know when you have it connected so we can do a few tests to diagnose the issue so when you return to the parts store you can pick the part up..

Talk soon,

Brad

Customer: replied 14 days ago.
Brad- Can u call me please?(###) ###-####
Customer: replied 14 days ago.
we can't just talk about it for the 5 bucks?
Customer: replied 14 days ago.
I am outside - freezing at night with no chance of getting to a parts store
Customer: replied 14 days ago.
Hello???
Customer: replied 14 days ago.
I'm going to cancel my credit card- this is terrible
Expert:  Brad replied 14 days ago.

If you have disconnected the battery and it still will not start then will the remote lock/unlock the doors? Will the engine crank over or not? Are your headlghts bright?

Expert:  Brad replied 14 days ago.

Yes I'm here, I was replying as I have other customers I'm helping as well..

Customer: replied 14 days ago.
Thank you. My lights are working - remote locks for the doors work- engine won't turn over
Customer: replied 14 days ago.
sorry
Expert:  Brad replied 14 days ago.

Ok if the engine will not turn over it could be a bad WIN module which is the part you stick your key into. Do you see a red light in the dash on or just the ETC lightning bolt?

Expert:  Brad replied 14 days ago.

At this time I will need to know what codes it has before I can determine what is going on.. I would need to know if the WIN module is giving the PCM(Engine Computer) the "Ok to Start"message. If yes then we need to check the codes in the PCM, and if not then it's likely a bad WIN module.

Related Chrysler Questions