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sprinkles08
sprinkles08, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 21586
Experience:  ASE Master & Advanced level certified, Chrysler Master Certified, Trans and Hybrid Specialist
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I have a 2008 Chrysler town and country. The passenger

Customer Question

I have a 2008 Chrysler town and country. The passenger sliding door will not close. When I click the button it wants to close but just clicks a few times. It seems to open OK.
Submitted: 1 month ago.
Category: Chrysler
Customer: replied 1 month ago.
Edit: I just went out to the minivan and now the door doesn't work at all. No power window and it won't slide at all. The door is dead. I checked the fuses and they all appear to be good.
Expert:  Don 'Mo Lurch' replied 1 month ago.

This is likely the Power Sliding Door Module.
The Module contains the Software for operation, opening & closing
There are a number of Tech Bulletins where Dealer needs to Test & Update the Software.
IF you use your Dealer for Repairs, they may Update the Software for FREE, otherwise there may be a 1 hour Labor charge
Also, be sure to check the Cable that goes from the Door to underneath the Foot well

Customer: replied 1 month ago.
Hi, with all due respect I didn't ask the question here to be sent to the dealer. What I'm looking for is the specific steps I need to take to diagnose and figure out what this problem is.
Expert:  Don 'Mo Lurch' replied 1 month ago.

There are a number of Components customers / shop cannot Test or Program without Dealer Input

Use of Dodge / Chrysler Scan Tool to Test & Update
You are limited to testing Voltage, Ground & connections

thanks

Customer: replied 1 month ago.
The most common problem I see online is a wire in the door track harness that has been broken. If you're only advice for me is to go to the dealer then I would like to move on and talk with somebody else please
Expert:  Don 'Mo Lurch' replied 1 month ago.

I posted in my first response:
Also, be sure to check the Cable that goes from the Door to underneath the Foot well

/.

good luck

hope you get it fixed

Expert:  sprinkles08 replied 1 month ago.

Hello and welcome to JustAnswer!

Do you still need help?

Customer: replied 1 month ago.
The previous "expert" provided no real help. Door and window don't work at all ( opens manually just fine), Power lock works though. I'm very mechanical, so if you can provide the steps to diagnose I would greatly appreciate it. Thank you for replying!
Expert:  sprinkles08 replied 1 month ago.

Did you lose all power opening, power window and door lock functions at once?

If you open the door by hand do the interior lights come on?

Customer: replied 1 month ago.
Power door lock has always worked, and still does. Yes when I open the door manually the interior lights come on. We lost power door opening and power window at the same time. The door wouldn't close but would open, then all of the sudden it wouldn't close or open and the window stopped working. I wonder if it's a broken wire in the harness for the power door.
Expert:  sprinkles08 replied 1 month ago.

You may have more than one issue going on but a broken wire in the door harness would be the most likely cause if the problems are related. A loss of power, ground or communication bus to the door module because of a broken wire in the harness will cause what you're having.

Customer: replied 1 month ago.
OK. So what is the best way to diagnose and figure out exactly what I need to do to fix this?
Expert:  sprinkles08 replied 1 month ago.

A scan tool would be to used to verify that the door module is not communicating. If not then it's powers and grounds would be tested. If one is missing then you could next go to the door harness connector and test them there, if ok then the harness needs to be replaced. If you don't have a scan tool available and don't see any visible problems then you can try testing continuity of the wires in the harness.