How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask sprinkles08 Your Own Question
sprinkles08, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 21421
Experience:  ASE Master & Advanced level certified, Chrysler Master Certified, Trans and Hybrid Specialist
Type Your Chrysler Question Here...
sprinkles08 is online now
A new question is answered every 9 seconds

The battery is won't start, its a hybrid, so no

Customer Question

The battery is won't start
JA: Did you test the battery with a voltmeter? And have you ever changed one before?
Customer: its a hybrid, so no never changed that before
JA: What is the model/year of your Chrysler?
Customer: 2009 aspen
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: my husband has tried to jump it
JA: Anything else you think the mechanic should know?
Customer: just that we've never had a hybrid before
Submitted: 1 month ago.
Category: Chrysler
Customer: replied 1 month ago.
We'd like to fix it for our husband isn't sure where to jump it
Expert:  sprinkles08 replied 1 month ago.

Hello and welcome to JustAnswer!

You can download the owner's manual here:

Jump starting instructions start on page 84. If jumping it does bring back the 12v electrical system then you either have a bad battery or there is something drawing current when the vehicle is at rest. The first step from there would be to remove the 12v battery and have it load tested. Most big chain parts stores will test the battery for free.

Related Chrysler Questions