Chrysler Repair Questions? Ask a Mechanic for Answers ASAP
Hello, my name is ***** ***** I am a professional here at Just Answer. I have noticed that your question was not getting a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.Any time a repair is made to the sliding door you are going to need to perform the relearn procedure so let start with doing this first and see if it resolves you concern. See it in the link below. Copy and paste the link to your browser to open and view it.https://dl.dropboxusercontent.com/u/104923897/Learn%20cycle%20Jun%2019.pdf
If you can get it open and run the re-learn procedure it should resolve the problem.
Are you able to remove the panel and see if you can open it manually from inside?
Try having a helper put some pressure on it in the close position while you try to get it to unlatch and see if it will release..
I will open the post back up for you. If some one can offer something else they will respond back to you. I have done all I can from there.
So you are unable to open the door, even from the outside? Is the door locking and unlocking with the other doors?
I don't think I have seen a motor fail on one of these, but the wiring harness that runs in the flexible track under the door area has a tendency to get broken wires, you will need to get the door open to check. If you have the door panel off on the inside you should be able to grab the lock/unlock rod and pull it to make sure the latch is unlocked.
Do you feel tension on the door handle outside when pulling it, or does it feel "disconnected" like when the door is locked?
There have been issues with these latches for years- sometimes they fail after 15 years, and sometimes when it is as new as yours. They lock up and will not open. It's almost a matter of destroying the latch to get it to release, and replacing it.
You have the inside door panel off, don't you? You just need to access the latch body. First try giving it a good smack with a mallet to see if you can jar anything loose. If not, then you will need to pry around the back of the latch where it interfaces with the striker, to try to free the pivoting "finger" that catches the striker and pry it free.