Chrysler Repair Questions? Ask a Mechanic for Answers ASAP
do you have a copy of the bulletin already the one I have has 1 sketch for a picture
ok here is a link to the TSB, please understand this is absolutely NO GUARANTEE this will fix your problem, please download it and print it for your records as it Is only up for a few days
first understand NOT EVERY TSB applies to every vehicle, and NO bulletin from any manufacturer is a "hoax" I don't have your vin so I couldn't see if it actually applies to your van I simply gave you a copy and it's up to the person working on the vehicle to determine it applies. in the first part it states the bulletin ONLY applies to vans built BEFORE FEBURARY 12 2010 that means any van AFTER that build date will have the modification already done at the factory.
IF your van is in that range that would mean it was done at a dealer due to a complaint by the customer that brought the vehicle in.
now you DO NOT say if BOTH doors are inoperative or just 1 and you didn't say if you checked the switch in the overhead console to be sure it's ON.
I need to know your vin to pull a wiring diagram as all of Chrysler's diagrams are vin specific, and if only 1 door (which one) or both are out
that's the "mommy" or "parent" override it shuts off all electronic door controls from inside the van incase a youngster pushes the buttons and accidentally opens a door without your knowledge not too many people actually use that button as it only kills the electronic portion not the mechanical part. I'm glad it was an easy fix please have a great weekend