Chrysler Repair Questions? Ask a Mechanic for Answers ASAP
Sounds to me like a misdiagnosis, if the starter was bad why would it start after not starting? You'll just have to be very bold with them and not back down.
If the TRS is showing a gear other than Park or Neutral, it would not let the starter activate- I guess I have never tried to listen for a click when in gear. If I think of it I'll try it tomorrow, maybe you can try as well to see if it makes a click if you try to start it with the car in a drive or reverse gear.