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Robert R
Robert R, ASE Certified Technician
Category: Chrysler
Satisfied Customers: 3929
Experience:  28 years experience, ASE Master Certified, Chrysler Master Certified, Sprinter Van Certified
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Car doesn't start and sometimes i can mess with the key and

Customer Question

car doesn't start and sometimes i can mess with the key and it starts but shuts down right after
Submitted: 1 year ago via CarComplaints.com.
Category: Chrysler
Expert:  Robert R replied 1 year ago.
Hello, welcome and thanks for asking your question. My name is***** a Certified Auto Technician with 27+ years experience. I will do my best to assist you. please keep in mind that I may need to ask questions of you before I can answer. When you reply please feel free to add as much detailed information as possible pertaining to your concern.
Most likely, there is a "red dot" illuminated on the dash. IF this is true, there has been a failure of the Immobilizer System. The failure could be the key, so if you have a second key try that first. IF both keys do the same thing, Likely the failure is the WIN module (Ignition Switch). We have seen failures of this module in the past..
Unfortunately, this type of concern requires you to take it to the dealer for repairs. If your vehicle happens to have less than 36000 miles on it, it is likely still under your basic warranty... If you post a VIN and mileage I can check for you....
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If you need additional information, don't hesitate to ask, I am happy to help as long as necessary to help solve your concern. Remember, a "Positive" Rating will not close this question, You can post a reply here whenever you want, even after rating my answer!
Thank you!
Robert
Customer: replied 1 year ago.
Thank you
Expert:  Robert R replied 1 year ago.
Thank you and thanks for using JustAnswer!
Remember, if you need help in the future, you can always request me through My Profile Page(Bookmark this link). Begin your question with “Robert R" so I will be able to easily find it
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Expert:  Robert R replied 1 year ago.
Hello,
This is an automated response that was scheduled when I posted my answer. I just wanted to check in with you to see if you need more help with your concern. A non rated question normally times out within 7 days, so I wanted to stay in contact with you to see if the problem has been solved.
If I have helped you resolve your concern and you have already rated my response, I want to say "Thanks, ***** ***** you know you can still follow up on this concern if needed. Also to let you know you can bookmark My Profile Page(Bookmark this link) in case you have another automotive question in the future. Make sure to begin your question with "Robert R" so I will be able to easily find it
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