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2007 300c: nav system..error comes up covering the map

Answered by:Repair1014U
Repair shop owner
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Customer Question

I get an error reading DVD message on my 2007 300C nav system. I bought the newest disk and it updated when installed but again the error comes up covering the map

Country: United States
Make: Chrysler
Model: 300 C
Year: 2007

Already Tried:
I upgraded the Navteq dvd to the newest one and it still pops up and the dinging in the radio is very annoying

Submitted: 491 days and 5 hours ago.

Category: Chrysler

Value: $18

Status: CLOSED

Expert: Repair1014U replied490 days and 22 hours ago.

Hello,

welcome to Just Answer.

If the vehicle is not accepting the up grades the you need to check the navigation dis, it could be damaged or bad. If the disc is ok then you need send the radio in for repairs, or to be replaced because the radio is bad.

Here is how to remove the radio if the disc were ok

REMOVAL

NOTE: A battery reconnect procedure must be performed anytime the battery has been disconnected. (Refer to 08 - Electrical/Battery System - Standard Procedure).

1.	Disconnect and isolate the battery negative cable.

2.	Remove instrument panel center bezel (Refer to 23 - Body/Instrument Panel/BEZEL, Instrument Panel - Removal).

3.	Remove mounting fasteners.

CAUTION:

Pulling the antenna cable straight out of the radio without pulling on the locking antenna connector could damage the cable or radio.

4.	Disconnect the antenna cable (3) by pulling the locking antenna connector (2) away from the radio (1).

5.	Disconnect the electrical harness connector and remove radio.

BATTERY RECONNECTION

NOTE: This reconnection procedure is to be performed anytime the battery has been disconnected.

1.	Connect the battery negative cable (2) to the battery post and tighten the clamp nut.

2.	Install the rear compartment floor trim panel.

CAUTION:

Once the battery has been connected, review and perform the following information as applicable.

EXPRESS FRONT WINDOW(S)

NOTE: Make sure battery is fully charged before proceeding.

NOTE: This needs to be completed every time the window glass is adjusted/removed, motor replaced, and or regulator replaced.

CLEAR/DENORMALIZE USING A SCAN TOOL

To clear/denormalize the door module memory, using a scan tool under the Miscellaneous menu look for Denormalization Window Command, and follow the directions.

RELEARN/NORMALIZE USING A SCAN TOOL

To relearn/normalize the door module memory, using a scan tool under the Miscellaneous menu look for Normalization Window command, and follow the directions.

CLEAR/DENORMALIZE, RELEARN/NORMIALIZE WITHOUT A SCAN TOOL

Hold up/down the window switch for at least 30 seconds until the DTC is set for stuck switch. This will clear the memory of the calibration information (CLEAR/DENORMAILIZE). Proceed to relearn/normalize.

1.	Put a battery charger on vehicle.

2.	If equipped with express-up/express-down, reset the express-up/down module for the door window glass. The window switch on the corresponding door must be used to control the window. Do not use the master switch for the passenger window.

3.	To calibrate, start by moving the window to the middle position.

4.	Drive the glass to the full-up position by pulling up on the window switch to its second detent and hold the switch until the glass is fully closed. Do not release the window switch. Continue to hold the window switch up for 2 seconds after the window glass is full closed.

Drive the glass to the full - down position by pushing down (depress) the window switch, (second detent if equipped with express-down) until the window glass is down for 2 seconds after the window glass is fully open. Do not release the window switch. Continue to hold the window switch down for 2 seconds after the window glass is fully open.

6.	Check the operation of the express-up/ express-down feature.

7.	If the express up/down doesn't work, repeat step # XXXXX waiting for 3 seconds.

8.	Check that the window glass reverses when in the express-up mode by holding a pen in the path of the glass.

9.	Once the proper operation of the express-up/express-down feature has been verified, clear all Diagnostic Trouble Codes (DTC’s).

ELECTRONIC STABILITY PROGRAM (ESP)

If the vehicle is equipped with ESP, once the battery is reconnected, the Steering Angle Sensor (SAS) within the Antilock Brake Module (ABM) needs to be calibrated. The SAS requires calibration (initialization) using the scan tool anytime the battery or an ABS (ESP) component has been disconnected for any length of time. If the SAS is not calibrated following battery reconnection, the ESP/BAS indicator lamp will flash continuously with no DTCs.

To calibrate (initialize), perform the following:

1.	Position the front wheels straight ahead and center the steering wheel.

2.	Connect the scan tool to the vehicle.

Follow the directions on the scan tool.

CHRYSLER

1.	Before proceeding with the following repair procedure, review all warnings and cautions.

2.	Using a trim stick C-4755 or equivalent (1), remove the center bezel (2) from the instrument panel (3) by releasing the snap retainers from the instrument panel.

3.	Disconnect the electrical connectors (3) from the A/C - heater control (4) and the clock and remove the center bezel (1) from the vehicle.

Please let me know if you need more help.

thank you

Customer replied490 days and 22 hours ago.

The original disk was in it and it started doing the error problem, I ordered the new updated version and the radio did the update bar, restarted and worked for about 15 min then it started doing it again. Is it possible that using a head cleaner may fix the problem? I have no idea what it would cost to have it repaired. Thanks

Accepted Answer

Expert: Repair1014U replied490 days and 21 hours ago.

hello thank you for getting back to me.

Ok if sound like the disc is ok.

You can try to clean the cd player with a cleaner, especially since it does work but then quits.

But if not the the radio needs to be replaced.

You can get on the is reconditioned on EBAY for 99.00 or a Bran New one for 249.00.

The labor is only a half an hour to replace it.

Please let me know if you need more help.

thank you again for getting back to me and with more information.

Good luck

Expert Type	Repair shop owner
Category:	Chrysler
Pos. Feedback:	97.1 %
Accepts:	147
Answered:	2/14/2012

Experience: Diagnosticas & Electrical

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