How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chris Your Own Question

Chris
Chris, Shop Foreman
Category: Chrysler
Satisfied Customers: 10090
Experience:  25 years certified Chrysler technician and ASE Certified Master Technician
12365498
Type Your Chrysler Question Here...
Chris is online now
A new question is answered every 9 seconds

Chrysler Pacifica: Gas gage..drops..tank..Cant put gas in

Customer Question

Chrysler Pacifica 08.. Gas gage drops from 1/2 tank to empty. Can't put gas in. You can get about 3 gallons in, pump shuts of, wait a couple of minutes and you can pump another gallon, pump shuts off, wait a couple of minutes, pump shuts off and etc. May take you 20 minutes to get the tank full. The vehicle has been taken to a Chrysler dealer MANY times for this problem and they said they have replaced everything there is to replace, gas tank, pumps, sensors and etc. You can put 3 gallons in the tank when empty and it will take you to 3/4 tank. But the main problem is NOT BEING ABLE TO PUMP GAS INTO THE TANK
Submitted: 4 years ago.
Category: Chrysler
Expert:  Chris replied 4 years ago.

Hello and welcome to just answer Chrysler. I found a service bulletin related to your fuel filling problem, and hope the dealer followed this information. I wonder if they replaced the fuel filler neck because that is one of the things it could be according to this bulletin. Call the dealer and ask them if they followed this bulletin exactly as stated. If not, then you may want to have them do that or find another dealer. Here is a copy of this for you and your dealer to read, and I hope this helps,

 

Chris

 

THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 14-001-09, DATED

APRIL 15, 2009, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS IS A

COMPLETE REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT

REVISIONS.

SUBJECT:

Hard To Fill With Fuel Or Fuel Nozzle Shuts Off Repeatedly

MODELS:

2004 -2008 (CS) Pacifica

2009 (DS) Ram Truck (1500)

2007 - 2009 (DH) Ram Truck (1500/2500 Pick Up)

2004 - 2009 (DR) Ram Truck (1500 / 2500 Pick Up)

2005 - 2009 (HB) Durango

2007 - 2009 (HG) Aspen

2005 - 2009 (ND) Dakota

2009 (JC) Journey

2007 - 2009 (JK) Wrangler

2007 - 2009 (J1) Sebring (China CKD)

2007 - 2009 (JS) Sebring/Sebring Convertible/Avenger

2006 - 2009 (K1) Cherokee (CKD)

2007 - 2009 (KA) Nitro

2008 - 2009 (KK) Liberty

2008 - 2009 (KK) Cherokee (International Markets)

2005 - 2007 (KJ) Liberty

2005 - 2007 (KJ) Cherokee (International Markets)

2005 - 2009 (LE) 300C/300C Touring (International Markets)

2005 - 2009 (LX) 300/Magnum/Charger

2007 (L2) 300 (China)

2008 - 2009 (LC) Challenger

2004 - 2009 (PT) Chrysler PT Cruiser

NUMBER: 14-001-09 REV. A

GROUP: Fuel

DATE: September 1, 2009

2007 (R2) Caravan/Voyager (CKD)

2005 - 2007 (RG) Chrysler Voyager (International Markets)

2003 - 2007 (RS) Town & Country/Caravan/Voyager

2008 - 2009 (RT) Town & Country/Grand Caravan

2008 - 2009 (RT) Town & Country/Grand Voyager (International

Markets)

2005 - 2006 (TJ) Wrangler

2005 - 2009 (WH) Grand Cherokee (International Markets)

2005 - 2009 (WK) Grand Cherokee

2006 - 2009 (XH) Commander (International Markets)

2006 - 2009 (XK) Commander

NOTE: This bulletin applies to all vehicles equipped with a gasoline engine.

DISCUSSION:

Customer may report that the vehicle is hard to fill with fuel or that the fuel pump nozzle

shuts off repeatedly while trying to fill vehicle.

This customer complaint can occur due to a number of different causes. The fuel tank is

the least likely cause of this condition. The following Diagnostic procedure can be used to

diagnose the issues.

DIAGNOSIS:

1. Is the vehicle a LX/LE/LC/L2?

a. Yes >> proceed to Step #2

b. No >> proceed to Step #4

2. Idle the vehicle 60 to 90 seconds upon stopping.

3. Does tank refill properly?

a. No >> proceed to Step #4

b. Yes >> Inform the customer to idle the vehicle for 60 to 90 seconds upon stopping if

vehicle was driven aggressively. This is due to the fact that on the LX/LE/LC/L2 the

fuel tank is a unique saddle tank design and needs 30 to 60 seconds while the

engine is running to level the fuel in both half's of the fuel tank. Allowing the vehicle

to idle for this amount of time will let the fuel pump transfer fuel to the left side tank,

opening the control valve and allowing normal fuel filling.

4. Disconnect the vapor recirculation tube at the fuel tank.

5. Attempt to refill fuel tank.

6. Does tank refill properly?

a. Yes >> Proceed to Step #7

b. No>> Proceed to Step #11.

7. Reconnect the vapor recirculation tube at the fuel tank.

8. Disconnect the other end of the vapor recirculation tube at the fuel filler tube.

9. Attempt to refill fuel tank.

10. Does tank refill properly?

a. Yes >> Replace fuel filler tube.

b. No >> Replace the vapor recirculation tube.

11. Disconnect the control valve to EVAP canister tube at the fuel tank.

14-001-09 REV. A -2-

12. Reconnect the vapor recirculation tube at the fuel tank.

13. Does tank refill properly?

a. No >> Replace Fuel Tank.

b. Yes >> Proceed to Step #14.

14. Reconnect the control valve to EVAP canister tube at the fuel tank.

15. Disconnect the control valve to EVAP canister tube at the EVAP canister.

16. Attempt to refill fuel tank.

17. Does tank refill properly?

a. Yes >> Blockage is in the EVAP Canister, or ESIM, or Clean air hose (ESIM vent

hose), or filter. Diagnose appropriately.

b. No >> Replace the control valve to EVAP canister tube.

POLICY:

Information Only

Customer: replied 4 years ago.

The car is scheduled to go in next week again for this problem. I will print this out for them. If it corrects the problem, I will greatfuly "Accept Answer" for this solution.

Thank you,

David Shaw

Expert:  Chris replied 4 years ago.

Sounds good David! Let me know how it goes.

 

Chris

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat. Stan Sayre, PA
< Last | Next >
  • I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat. Stan Sayre, PA
  • I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP. TOM WHITTAKER USA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Rev. Jerry Baysinger Holts Summit, Mo
  • I recently asked a question about my 2005 dodge ram, and I just wanted to let my Expert know that he hit the nail squarely on the head with his answer. I wanted to thank him again. Greg Pittsburgh, PA
  • Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless! Jerry Holts Summit, MO
  • Thank you so much for your answer. My initial estimate was $325; I got it done for $100 - part and labor. Lynn B. Ormond Beach, FL
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
 
 
 

Meet The Experts:

 
 
 
  • Don 'Mo Lurch'

    Aftermarket & Factory Electronics

    Satisfied Customers:

    384
    Chrysler Warnty, Heavy Line Mech, Mobile Electronics. Sales, Installation & Repair for 30 years
< Last | Next >
  • http://ww2.justanswer.com/uploads/MO/molurch/2012-6-6_214526_500.64x64.png Don 'Mo Lurch''s Avatar

    Don 'Mo Lurch'

    Aftermarket & Factory Electronics

    Satisfied Customers:

    384
    Chrysler Warnty, Heavy Line Mech, Mobile Electronics. Sales, Installation & Repair for 30 years
  • http://ww2.justanswer.com/uploads/2P/2paulm/2012-4-4_183431_justabswer.64x64.jpg Paul M ASE Master's Avatar

    Paul M ASE Master

    ASE Master Tech

    Satisfied Customers:

    117
    ASE Master Tech 20+ Years
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka - Moose)'s Avatar

    Chris (aka - Moose)

    Technician

    Satisfied Customers:

    93
    16 years of experience
  • http://ww2.justanswer.com/uploads/IV/ivestoy2/2011-7-21_44030_ivan.64x64.jpg Ivan's Avatar

    Ivan

    ASE Certified Master Technician

    Satisfied Customers:

    55
    ASE Master Tech w/ 20+ years in the field. Self employed for 9 years. Member of AUTOLAB radio show.
  • http://ww2.justanswer.com/uploads/AC/acuramstr/2012-6-6_181032_me.64x64.jpg AUTOMSTR's Avatar

    AUTOMSTR

    ASE Certified Technician

    Satisfied Customers:

    0
    ASE Master Tech, L1, CA Smog ,30 YRS EXP
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    Chrysler Technician

    Satisfied Customers:

    787
    ASE Master Technician advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    432
    ASE Master tech. 30+ years mechanic, shop forman, service manager
 
 
 
Chat Now With A Chrysler Mechanic
Chris
Chris
Chrysler Mechanic
10090 Satisfied Customers
25 years certified Chrysler technician and ASE Certified Master Technician