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mike switzer
mike switzer,
Category: Chevy
Satisfied Customers: 445
Experience:  lead diagnostic tech at Aamco
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My 2012 Chevy Cruze will not start and the key is stuck in

Customer Question

My 2012 Chevy Cruze will not start and the key is stuck in the ignition. Started fine this morning, but when I parked the key wouldn't come out and it won't turn over
JA: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?
Customer: I can turn the steering wheel a little, and the key is fine it's not worn or damaged
JA: Are you fixing your Cruze yourself? What have you tried so far?
Customer: This has just happened
JA: Anything else you want the mechanic to know before I connect you?
Customer: This happened once before about a month ago I was able to jump the car but this time that didn't work
Submitted: 1 month ago.
Category: Chevy
Expert:  Ryan Schott replied 1 month ago.

turn the key to on position and hold the brake, shift to neutral then set the parking brake and try to jump it and let me know what happens

Customer: replied 1 month ago.
Not working...
Customer: replied 1 month ago.
Ok that didn't work. The steering wheel locks in every position but park. It's like the car is not registering it's in park
Expert:  mike switzer replied 1 month ago.

when you turn the key to the on postion does your dash light up like it wants to start?