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GM Tech (Cam)
GM Tech (Cam), Chevy Technician
Category: Chevy
Satisfied Customers: 15201
Experience:  GM Grand Master Technician 2007. 14 years experience.
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My 2011 350 Silverado dura max is limiting my speed to 55

Customer Question

My 2011 350 Silverado dura max is limiting my speed to 55 mph def is full what can i do batteries are losing charge could this be the problem
Submitted: 10 months ago.
Category: Chevy
Expert:  Ryan Schott replied 10 months ago.

is there another message displayed like service exhaust or anything like that in the DIC?

Customer: replied 10 months ago.
Says fluid is empty refil now
Expert:  Ryan Schott replied 10 months ago.

that will need to be reset from a tech 2 the level sensors in those are a pretty terrible design, if it has a code in there for it you will need a new reservoir kit for, it is the level sensor temp sensor and heater one assy. Unfortunately a dealer or someone with a tech two will need to do it because clearing the warning isn't like just clearing a code, if it is driven too long in reduced power a multi step procedure with a scan tool is required to reset it.

Expert:  Ryan Schott replied 10 months ago.

if it does need the reservoir kit get it ordered soon several years are back ordered so they have to be ordered via the VIN so no dealers can stockpile

Expert:  Ryan Schott replied 10 months ago.

I think there is some special coverage on these if you can send me your vin I can check for you

Customer: replied 10 months ago.
1gc4k0c81bf262252 this help
Expert:  Ryan Schott replied 10 months ago.

It does have special coverage for it but it will depend on which code shows, do you know anyone that has a nice scan tool you will need the codes from the glow plug control module

Document ID:(###) ###-####/p>

#14652: Special Coverage Adjustment - Diesel-Emission-Reduction Fluid Tank - (Jul 7, 2015)

Subject:14652 – Special Coverage Adjustment – Diesel-Emission-Reduction Fluid Tank

Models:2010-2012 Chevrolet Express

2011-2012 Chevrolet Silverado HD

2010-2012 GMC Savana

2011-2012 GMC Sierra HD

Equipped with 6.6L Diesel Engine (LML/LGH)

Condition

On some 2010-2012 model year Chevrolet Express and GMC Savana vehicles and 2011-2012 model year Chevrolet Silverado HD and GMC Sierra HD vehicles that are equipped with a 6.6L diesel engine (LML/LGH), a malfunction-indicator light (MIL) may illuminate due to an offset in the temperature sensor in the diesel-emission-reduction fluid (DEF) tank reservoir, increased tank-heater resistance, or reductant-system performance.

Special Coverage Adjustment

This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the DEF tank reservoir and/or supply module pump. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after July 7, 2015, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to July 7, 2015, must be submitted to the Service Contract provider.

Vehicles Involved

All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.

Parts Information

Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).

Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which reservoir and/or module to order.

Part Number

Description

Quantity/Vehicle

22902619

RESERVOIR KIT-EMIS RDCN FLUID TK

1

22902620

RESERVOIR KIT-EMIS RDCN FLUID TK

1

22905126

RESERVOIR KIT-EMIS RDCN FLUID TK

1

22905128

RESERVOIR KIT-EMIS RDCN FLUID

1

22902634

MODULE KIT - Evaporation Emission System

1

Note: Reservoir kits for 2010 - 2011 are not interchangeable with 2012 - 2016 kits.

Service Procedure

  • Verify that the Emission Reduction Fluid Tank Reservoir or Pump Module requires replacement. Refer to the appropriate diagnostic information in SI.
  • If either the Emission Reduction Fluid Tank Reservoir, or Pump Module does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.

  • If the Emission Reduction Fluid Tank Reservoir (2) or Pump Module (3) requires replacement in the DEF tank (1), refer to Emission Reduction Fluid Tank Reservoir Replacement or Emission Reduction Fluid Supply Pump Module Replacement in SI.

Customer Reimbursement – For US

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by July 31, 2016 unless otherwise specified by state law. If this is not convenient for the customer, the customer may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.

All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.

When a customer requests reimbursement, they must provide the following:

  • A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
  • The name and address of the person who paid for the repair.
  • Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.

Important: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.

Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.

Customer Reimbursement – For Canada and Export

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2016. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometers, whichever occurs first.

When a customer requests reimbursement, they must provide the following:

— Proof of ownership at time of repair.

— Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.

Courtesy Transportation – For US and Canada

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Warranty Transaction Information

Submit a transaction using the table below. All transactions should be submitted as a ZREG transaction type, unless noted otherwise.

For Use With Vehicles Still Covered Under Applicable New Vehicle Limited Warranties

Labor Code

Description

Labor Time

Net Item

(###) ###-####/p>

Diagnostic Time Only – No Repair Required

0.2

N/A

(###) ###-####/p>

Emission Reduction Fluid Tank Reservoir Replacement

2.2

N/A

(###) ###-####/p>

Replace DEF Supply Pump Module

1.7

N/A

Note: For reimbursements on vehicles covered under warranty, refer to the Policies and Procedures Manual.

For Use With Vehicles No Longer Covered Under Applicable New Vehicle Limited Warranties

Labor Code

Description

Labor Time

Net Item

(###) ###-####/p>

Diagnostic Time Only – No Repair Required

0.2

N/A

(###) ###-####/p>

Emission Reduction Fluid Tank Reservoir Replacement

2.2

N/A

(###) ###-####/p>

Replace DEF Supply Pump Module

1.7

N/A

(###) ###-####/p>

Customer Reimbursement Approved

0.2

*

(###) ###-####/p>

Customer Reimbursement Denied - For US dealers only

0.1

N/A

Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.

* The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.

Customer Notification

General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

July 2015

Dear General Motors Customer:

This notice applies to your vehicle, VIN: _____________________________________

As the owner of a 2010-2012 model year Chevrolet Express, 2010-2012 model year GMC Savana, 2011-2012 model year Chevrolet Silverado HD, or 2011-2012 model year GMC Sierra HD vehicle, your satisfaction with our product is very important to us.

This letter is intended to make you aware that, on some 2010-2012 model year Chevrolet Express and GMC Savana vehicles and 2011-2012 model year Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, a malfunction-indicator light (MIL) may illuminate due to an offset in the temperature sensor in the diesel-emission-reduction fluid (DEF) tank reservoir, increased tank-heater resistance, or reductant-system performance.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2010-2012 model year Chevrolet Express or GMC Savana or 2011-2012 model year Chevrolet Silverado or GMC Sierra within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI###-##-#### ***** completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2016 unless state law specifies a longer reimbursement period.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division

Number

Text Telephones (TTY)

Chevrolet

1-***-***-****

1-***-***-****

GMC

1-***-***-****

1-***-***-****

Guam

65-6267-1752

Puerto Rico – English

1-***-***-****

Puerto Rico – Español

1-***-***-****

Virgin Islands

1-***-***-****

We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products.

Alicia S. Boler-Davis

Sr. Vice President

Global Connected Customer Experience

Enclosure

14652

Customer: replied 10 months ago.
P205B
Expert:  Tom replied 10 months ago.

Different expert here did you still need assistance?