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Tim's Auto Repair
Tim's Auto Repair, mechanic
Category: Chevy
Satisfied Customers: 15710
Experience:  Have owned a repair shop for 25 yrs.
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My 2004astro van suddenly went dead while driving. gauges

Customer Question

my 2004astro van suddenly went dead while driving. gauges on dash lit up as engine died suddenly. cranks fine but noticed that fuel gauge reads empty…it is almost full
JA: Sometimes things that you think will be really complicated end up being easy to fix with a Chevy. The Chevy Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: it has done this before..had fuel pump assembly replaced…..crankshaft position sensor replaced and ignition module replaced….I always notice that fuel gauge does not work when key is on when the problem arises.
JA: So many things can cause fuel pump issues. Some simple, some complicated. Fortunately, the mechanics we work with have tons of experience dealing with them. Are you hoping to fix this yourself?
Customer: I am capable with most things
JA: Is there anything else important you think the Chevy Mechanic should know about your Chevy?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Chevy Mechanic about your situation and then connect you two.
Submitted: 11 months ago.
Category: Chevy
Expert:  Tim's Auto Repair replied 11 months ago.
Hi, My name is ***** ***** for the delay.I will do my best to assist you.
Expert:  Tim's Auto Repair replied 11 months ago.
do you have a spark on the plug wires?
Expert:  Tim's Auto Repair replied 11 months ago.
will it fire with a prime[a little fuel into the throttle body or starting fluid]?
Customer: replied 11 months ago.
there is no spark or fuel Fuel gauge has no power with key in on position. when it works fuel gauge has reading
Customer: replied 11 months ago.
i was hoping you had experienced this condition before. i am a furnace and a/c tech and ften see the same conditions crop up
Expert:  Tim's Auto Repair replied 11 months ago.
i have plenty..
Expert:  Tim's Auto Repair replied 11 months ago.
ok,,you are saying the starter wont even turn the engine?it doesnt crank?
Customer: replied 11 months ago.
I'm just totally frustrated. the vehicle just goes completely dead while driving….no sputtering or anything. just as if i turned off ignition. i have had fuel pump/sender replaced crankshaft position sensor replace… ignition module replaced….sometimes it will start by the time its towed to service center then its a guessing game. this time,though it won't start
Customer: replied 11 months ago.
it cranks fine….just no spark…no fuel and dead fuel gauge with key on
Expert:  Tim's Auto Repair replied 11 months ago.
ok,,did you physically see that it has no spark?
Customer: replied 11 months ago.
yes
Expert:  Tim's Auto Repair replied 11 months ago.
okand it will sometimes start and run well?
Customer: replied 11 months ago.
i guess i thought that you might have seen this problem on an astro van before…..cranks fine no electrical to fuel gauge
Expert:  Tim's Auto Repair replied 11 months ago.
i have seen many problems,,bare with me,i am trying to get a sense of what is going on here
Expert:  Tim's Auto Repair replied 11 months ago.
lets just have a back and forth...and it will sometimes start and run well?
Customer: replied 11 months ago.
it only happened twice in the last year, hence all the repairs. It would start at the garage leaving the mechanic stumped andspeculating….this time won't start after 2 days
Customer: replied 11 months ago.
not now
Expert:  Tim's Auto Repair replied 11 months ago.
ok..do you ever have any other problems with the gauges?
Customer: replied 11 months ago.
no just fuel gauge when it suddenly quits as I'm driving
Expert:  Tim's Auto Repair replied 11 months ago.
how long has it been sense you replaced the ignition module?
Customer: replied 11 months ago.
last fall
Expert:  Tim's Auto Repair replied 11 months ago.
i see..are you near the van now?
Customer: replied 11 months ago.
yes but its dark
Expert:  Tim's Auto Repair replied 11 months ago.
ok,,turn on the ignition,,dont crank..do you hear the fuel pump come on..it should come on for 2 seconds,,then go off.
Customer: replied 11 months ago.
bear in mind that all these parts were installed while vehicle was working
Expert:  Tim's Auto Repair replied 11 months ago.
new parts doesnt mean they are good..do you hear the pump?
Customer: replied 11 months ago.
no and fuse and relay are good
Expert:  Tim's Auto Repair replied 11 months ago.
ok,,so the pump doesnt come on at all,,correct?
Customer: replied 11 months ago.
correct
Expert:  Tim's Auto Repair replied 11 months ago.
do you hear the fuel pump relay click[again it should click on then click off after 2 seconds
Customer: replied 11 months ago.
no click
Expert:  Tim's Auto Repair replied 11 months ago.
ok..does the PRND321 light up in the dash?
Expert:  Tim's Auto Repair replied 11 months ago.
are you there?
Expert:  Tim's Auto Repair replied 11 months ago.
hello??
Customer: replied 11 months ago.
yes I'm still here
Expert:  Tim's Auto Repair replied 11 months ago.
.does the PRND321 light up in the dash?
Expert:  Tim's Auto Repair replied 11 months ago.
with the key on
Expert:  Tim's Auto Repair replied 11 months ago.
hello??
Customer: replied 11 months ago.
I'm still here
Expert:  Tim's Auto Repair replied 11 months ago.
are you there?
Expert:  Tim's Auto Repair replied 11 months ago.
please answer...does the PRND321 light up in the dash?
Customer: replied 11 months ago.
yes i am it lites up
Expert:  Tim's Auto Repair replied 11 months ago.
great..
Expert:  Tim's Auto Repair replied 11 months ago.
ok,,i am ready to give you may thoughts
Customer: replied 11 months ago.
ok
Expert:  Tim's Auto Repair replied 11 months ago.
i think you have one of two possible problems from the info you have given
Customer: replied 11 months ago.
ok im listening
Expert:  Tim's Auto Repair replied 11 months ago.
1-you have a bad ignition switch[not the lock cylender] but the switch itself....or
Expert:  Tim's Auto Repair replied 11 months ago.
2-the pcm[computer itself] is bad
Customer: replied 11 months ago.
i understand
Expert:  Tim's Auto Repair replied 11 months ago.
you may want to disconnect the wire harness from the computer and clean the terminals with electronics parts cleaner..
Expert:  Tim's Auto Repair replied 11 months ago.
sometimes they will corrode and cause this problem
Customer: replied 11 months ago.
ok well now i have to be sure not easy to do myself if I'm wrong
Expert:  Tim's Auto Repair replied 11 months ago.
if that doesnt work,,i would think it is the switch,,we have had to replace many of these ignition switches for similer problems
Customer: replied 11 months ago.
ok thank you
Expert:  Tim's Auto Repair replied 11 months ago.
but,,you can never rule out the pcm[computer]
Expert:  Tim's Auto Repair replied 11 months ago.
i would think the switchPLEASE COPY AND PASTE the link below to your browser, I have uploaded more info on this there please copy and paste the link below to your main browser[INTERNET EXPLORER or FIREFOX].https://www.dropbox.com/s/j91cduiz5dvzyb6/0428-astro-Engine%20Wiring.doc?dl=0.if the link doesn’t work that way, try it this waythanks.www.dropbox.com/s/j91cduiz5dvzyb6/0428-astro-Engine%20Wiring.doc?dl=0. If you are satisfied with my answer, Please Rate my answer by clicking the rating button so I can get credit for my work. I’m not always going to be giving you good news, so please don't let this stand in the way of you accepting my answer. .it does not cost you more money and we will still be able to communicate, ,.please understand, i can not see, hear or touch the vehicle and only know what you tell me. Bonuses and positive feedback are appreciated.. if you are not satisfied with my answer, please do not leave bad feed back ,i will gladly opt out and let another expert handle the question. .if i have sent any diagrams, please print them. .sometimes you may need to right click the image [,then save picture as]to save it to your computer so you can open it with your picture program...Please ask if you need more help
Customer: replied 11 months ago.
ok thank you Tim
Expert:  Tim's Auto Repair replied 11 months ago.
you are very welcome