Chevrolet Repair Questions? Ask a Mechanic for Answers ASAP
Hello George, my name is Bobby. Thanks for the question. If you have the door unlocked and holding neither handle out works then the latch assembly may have broke. Most of the time though with the lock undone it will work. I hate to ask, but was the door unlocked also?
The latch release in the back of the mechanism can break and cause it to not release. Are you willing to take apart the door to try and fix it?