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Ask GM Tech (Cam) Your Own Question
GM Tech (Cam)
GM Tech (Cam), Chevy Technician
Category: Chevy
Satisfied Customers: 29427
Experience:  GM Grand Master Technician 2007. 14 years experience.
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I have a 2010 Chevy Tahoe 4X4 V8-5.3L. My Bluetooth worked

Customer Question

I have a 2010 Chevy Tahoe 4X4 V8-5.3L. My Bluetooth worked at one time, however now it's not working. It doesn't even give me the option to pair a phone. Is this a common problem? Can it be resolved?
Submitted: 12 months ago.
Category: Chevy
Expert:  GM Tech (Cam) replied 12 months ago.

Hi there, I am Cam. Can I get your first name pleasE?

Do you still have the On Star operating properly?
Is there a green light on the mirror?

Any recent repairs?

Customer: replied 12 months ago.
Steve,
I bought the car used and never set up the On star.
I have not noticed a green light
Expert:  GM Tech (Cam) replied 12 months ago.

OK Steve, do you have the Vin so I can se what option you have in your Tahoe?

Customer: replied 12 months ago.
1GNUKBE03AR115857
Expert:  GM Tech (Cam) replied 12 months ago.

Ok so the we have a bit of a problem. The bluetooth is tied into the on star system. That does not mean you need to have a paid on star account but it uses the on star module. We need to check the INFO fuse on the left dash fuse block. If that is good, then we may have a bad on star module.

Customer: replied 12 months ago.
Okay, is this something I can check later this afternoon and get back with you? I'm not in close proximity to my vehicle. I just happened to have my insurance card on me for the VIN
Expert:  GM Tech (Cam) replied 12 months ago.

Sure thing. I will be on and off all afternoon. If you reply and I am not online, I will reply as soon as I am able.

Customer: replied 12 months ago.
Thank You!
Expert:  GM Tech (Cam) replied 12 months ago.

Your welcome.