Chevrolet Repair Questions? Ask a Chevy Mechanic for Answers ASAP
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If this noise only occurred after the ball joints were replaced there may be an issue with one or more components that may have been left loose or incorrectly reinstalled when this repair was done.I have seen loose shock/struts cause this here as well as loose steering tie rod connections.If this is the case and this noise was not an issue before the ball joints were replaced I would have the work that was done re checked to see if anything was damaged,left loose or installed incorrectly causing this here needing replaced.
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If this is a sound you didn't have at all before this work was done this isn't a normal sound.If they will not look into this issue further to further locate and repair the cause you may have to have another shop look at the noise issue to see if they can pinpoint the fault and from there determine if the first shop caused it.If found the first shop did cause this then I would see if they will cover the costs for repair.If they find this is something that failed on its own and isn't related to the repairs that were done then this would need repaired out of pocket unfortunately.
I suspect they will find this is a related fault to the previous work though.