How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Your Own Question

Steve
Steve, Service Manager
Category: Chevy
Satisfied Customers: 5494
Experience:  25+ Years experience as a professional working automotive technician; ASE L1 master technician
157173
Type Your Chevy Question Here...
Steve is online now
A new question is answered every 9 seconds

Chevrolet Tahoe Z71: My sons 2000 Chevy Tahoe Z71 apparently

Resolved Question:

My son's 2000 Chevy Tahoe Z71 apparently has a transfer case problem. The mechanic says he will not know the exact problem until he takes it apart. But because the truck has 175,000 miles, he recommends replacing the transfer case with a rebuilt case that comes with a 3 year warranty. The total cost will be about $2,300. I am trying to decide if I should take the Tahoe to a transmission speacialty shop and have them diagnose and give me a quote. Is the cost of $2,300 reasonable? And do you recommend I take the Tahoe to a transmission speciality shop?
Submitted: 1 year ago.
Category: Chevy
Expert:  Steve replied 1 year ago.

hello!
You may want to investigate having a genuine GM transfer case installed. According to my estimating software, there were 6 possible transfer case variations of the model 246 transfer case all with different GM part numbers, used in that model year. Actual replacement part number identification is determined through the vehicle's RPO codes. Prices from GM range from $1295 to $1840 for a brand new one (for the part only). Replacement labor time is only 2.1 hours, which should be less than $200 at any dealer or independent repair shop. Therefore a brand new T-case, installed, should cost the same or less than the quote you are getting for a rebuilt one. I do not have GM's warranty specifics available in front of me, but typically GM powertrain components come with a long term parts and labor warranty (on transmissions it is usually 3 yr/50,000 miles; I am not sure on the transfer cases what the coverage is).

If you are uncomfortable with the diagnosis of the mechanic you took it to, you can always get a second opinion from a transmission specialty shop. however, a transmission shop is likely to give you a similar diagnosis: the full extent of damage or wear cannot be accurately determines without removing and disassembling the unit for inspection.

So, by all means, get a second opinion to make sure the transfer case is indeed faulty; however you may want to check on the cost of a GM transfer case in your area before agreeing to pay more for repair or replacement with one of potentially lesser quality.

Customer: replied 1 year ago.


So will a Chevrolet dealer service department be equiped to diagnose the problem?

Expert:  Steve replied 1 year ago.
Certainly; those are the factory trained specialists in your GM vehicle., and have all of the specialty tools, factory service and diagnostic information, and factory diagnostic equipment required by the manufacturer.
Customer: replied 1 year ago.


Okay, I will call and set appointment with them. Shouldn't they be able to give me a cost right now to install a new GM transfer case?

Expert:  Steve replied 1 year ago.

ANY independent shop can obtain and install a GM transfer case if you want; they are not only available at GM dealer service departments. I was just suggesting you investigate a GM part because according to my estimating software prices it may be significantly less expensive than the other one youa re being quoted, and the quality is likely much higher.
Yes, a Gm dealer service department will need your VIN number, and can usually give you a ballpark estimate over the phone before taking your vehicle in. They will however want to confirm the diagnosis of the other shop before committing to a price for repair.

Customer: replied 1 year ago.


thank you

Expert:  Steve replied 1 year ago.
You are welcome; if this completes your question, please do not forget to rate my answer before you leave. The web site does not pay me anything for my work if you do not leave a rating of 4/5 or higher.

Thanks!
Steve, Service Manager
Category: Chevy
Satisfied Customers: 5494
Experience: 25+ Years experience as a professional working automotive technician; ASE L1 master technician
Steve and 7 other Chevy Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I was having a terrible problem with the wheel bearings on my 98 Chevy Cavalier and I suspect that using this website saved me plenty of time and money. Todd L Rochester NY
< Last | Next >
  • I was having a terrible problem with the wheel bearings on my 98 Chevy Cavalier and I suspect that using this website saved me plenty of time and money. Todd L Rochester NY
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Tim's Auto Repair

    mechanic

    Satisfied Customers:

    7641
    Have owned a repair shop for 25 yrs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TI/tim37857/2011-10-28_23053_S6301814.64x64.JPG Tim's Auto Repair's Avatar

    Tim's Auto Repair

    mechanic

    Satisfied Customers:

    7641
    Have owned a repair shop for 25 yrs.
  • http://ww2.justanswer.com/uploads/DT/dt69nova/2012-6-15_234154_pic1.64x64.jpg Dave Nova's Avatar

    Dave Nova

    Chevrolet Technician

    Satisfied Customers:

    6870
    ASE Master Certification. GM World Class Certification
  • http://ww2.justanswer.com/uploads/ggrote1/2009-06-27_031011_me.jpg Gary's Avatar

    Gary

    Chevy Technician

    Satisfied Customers:

    5404
    15 years GM master tech
  • http://ww2.justanswer.com/uploads/testedtuff/2009-09-26_170108_pictures.jpg John's Avatar

    John

    Master A.S.E Automotive technician

    Satisfied Customers:

    4071
    A.S.E MasterTechnician A1-A8 w/L1,38 years experience General Motors Master Technician
  • http://ww2.justanswer.com/uploads/RO/rodcuda/2011-7-25_224114_Donhoff1.64x64.JPG Neal's Avatar

    Neal

    Chevy Mechanic

    Satisfied Customers:

    2306
    Shop Owner and Mechanic on multiple makes.
  • http://ww2.justanswer.com/uploads/goodwrench9124/2008-11-09_220838_dscf0007.jpg goodwrench9124's Avatar

    goodwrench9124

    ASE Certified Technician

    Satisfied Customers:

    2041
    Ase Master Certified, GM Master Certified Tech. Awarded GM Top performer, Hybrid certified
  • http://ww2.justanswer.com/uploads/DR/drivefast1971/2012-1-12_172422_0009051tQKh.64x64.jpg Ron Z.'s Avatar

    Ron Z.

    - Chevy Tech -

    Satisfied Customers:

    1912
    18+yrs experience. State Inspector and Chevy Diagnostics
 
 
 
Chat Now With A Chevy Mechanic
Steve
Steve
Service Manager/ Technician
733 Satisfied Customers
25+ Years experience as a professional working automotive technician; ASE L1 master technician