Below is a Techical Service Bulletin to have the dealer do a software updata to try to fix your problem, If this does not fix it then the radio will have to be replaced with an exchange unit. If the dealer does have to exchange it then he old unit will be sent out and in a few week the place that the old unit was sent to will send back the CD's that were stuck in it.
Document ID#(NNN) NNN-NNNN
Some customers may comment on any of the following conditions:
Don't Do This
Reprogram the radio with new operating software.
Do Not replace or exchange radio.
Important: Do not attempt to play CDs with paper labels on them in this CD player. The labels may warp or wrinkle and jam the CD player mechanism. Refer to the Compact Disc Care and Cleaning procedure (Document ID#(NNN) NNN-NNNN in SI for more information.
Technicians are to reprogram the radio with new operating software using the following procedure: