This bulletin is being revised to add Subject information and change the labor operation. This bulletin cancels and supersedes Bulletin Number 03-04-21-006. Please discard Corporate Bulletin Numbers 02-04-21-006D and 03-04-21-006 (Section 04 -- Driveline/Axle).
Some customers may comment that the 4WD/AWD indicator lights on the selector switch do not work, or the 4WD/AWD system may be inoperative and/or the service 4WD light is illuminated. The condition is typically intermittent and always occurs at key-up. Upon investigation, the technician may find DTC C0550 set.
The Transfer Case Control Module (TCCM) has not received the wake-up call during key-up and has remained in the "sleep mode".
When the TCCM is in the "sleep mode", it will not communicate with the class II bus or the Tech 2®.
Important: For the 2002 model year, the TCCM must be replaced and reprogrammed.