How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rog Your Own Question

Rog, Auto Mechanic
Category: Chevy
Satisfied Customers: 55
Experience:  Master tech 35 yrs.exp.15yrs GM shop
Type Your Chevy Question Here...
Rog is online now
A new question is answered every 9 seconds

When I turn key, lights go dim...I replaced the starter, same result.

Customer Question

When I turn key, lights go dim. Truck will not turn over. I replaced the starter, same result. Could the torque converter be locked and or what is your opinion?
Submitted: 6 years ago.
Category: Chevy
Expert:  Rog replied 6 years ago.
HelloCustomer I will give you some things to check. What is the battery voltage?The battery voltoge should be 12.0 to 12.5 volts at the battery. Did the truck die while driving? If it did try turning the engine over by hand. This is done by using a socket on the end of the crankshaft. If it turns over ok then check the battery cables. Make sure they are cleean. Also check the ground wires for being tight.If this helps please press accepts. If you need further help please just ask. Thank you for using Ask A Question. Roger
Rog, Auto Mechanic
Category: Chevy
Satisfied Customers: 55
Experience: Master tech 35 yrs.exp.15yrs GM shop
Rog and 9 other Chevy Specialists are ready to help you
Customer: replied 5 years ago.

I checked the cable connections and also cleaned cables. The battery has 12 volts and the crankshaft will not turn. I put the truck in neutral, it rolled. Trying to see of the engine was locked. or maybe disengage catalytic converter. It didn't work. Tried turning crankshaft. Would not move. What is my next option?

Expert:  Rog replied 5 years ago.
If the engine will not crank and all that it does when key moved to the crank position is click. I would try to move the engine by hand. Either forward or backwards. If the engine does not or will not move then it is locked up. I would remove the flywheel cover to gain access to the flywheel bolts. There should be three bolts. Some how you need to remove the three bolts. They should be 15 mm headed bolts. This gives you acess to the flywheel teeth.Try to roll the engine with a screw driver or bar. After you remove the bolts try to turn the flywheel. If you can now tupn the engine over it should start.Also before you try to start the engine see if the torque convertor will spin. If it does not spin then the front pump in the transmission is locked up. If the enginestill does not turn over you most likely have a locked up engine. Roger

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I was having a terrible problem with the wheel bearings on my 98 Chevy Cavalier and I suspect that using this website saved me plenty of time and money. Todd L Rochester NY
< Last | Next >
  • I was having a terrible problem with the wheel bearings on my 98 Chevy Cavalier and I suspect that using this website saved me plenty of time and money. Todd L Rochester NY
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland

Meet The Experts:

  • Tim's Auto Repair


    Satisfied Customers:

    Have owned a repair shop for 25 yrs.
< Last | Next >
  • Tim's Auto Repair's Avatar

    Tim's Auto Repair


    Satisfied Customers:

    Have owned a repair shop for 25 yrs.
  • Dave Nova's Avatar

    Dave Nova

    Chevrolet Technician

    Satisfied Customers:

    ASE Master Certification. GM World Class Certification
  • Gary's Avatar


    Chevy Technician

    Satisfied Customers:

    15 years GM master tech
  • John's Avatar


    Master A.S.E Automotive technician

    Satisfied Customers:

    A.S.E MasterTechnician A1-A8 w/L1,38 years experience General Motors Master Technician
  • Neal's Avatar


    Chevy Mechanic

    Satisfied Customers:

    Shop Owner and Mechanic on multiple makes.
  • goodwrench9124's Avatar


    ASE Certified Technician

    Satisfied Customers:

    Ase Master Certified, GM Master Certified Tech. Awarded GM Top performer, Hybrid certified
  • Ron Z.'s Avatar

    Ron Z.

    - Chevy Tech -

    Satisfied Customers:

    18+yrs experience. State Inspector and Chevy Diagnostics
Chat Now With A Chevy Mechanic
Chevy Mechanic
55 Satisfied Customers
Master tech 35 yrs.exp.15yrs GM shop