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Dan
Dan, Auto Technician
Category: Chevy
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Experience:  GM Mark of Excellence/ Service Guild Participant with 13 years experience, ASE Master Certified
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GM DTC P0380. How do I fix this glow plug issue on a 03 D

Resolved Question:

GM DTC P0380. How do I fix this glow plug issue on a 03 Duramax?
Submitted: 5 years ago.
Category: Chevy
Customer: replied 5 years ago.

2003 Chevrolet Silverado 2500 Duramax Deisel


Already Tried:
Cleared code only
Expert:  Dan replied 5 years ago.

GM is running a special coverage policy on these glow plugs. Contact your local GM dealer as it's covered under warranty. Here is that special policy.

#07057: Special Coverage Adjustment - Engine Glow Plug - (Feb 13, 2008)

Subject:07057 -- SPECIAL COVERAGE ADJUSTMENT - ENGINE GLOW PLUG

Models:2002-04 Chevrolet Silverado
2002-04 GMC Sierra
Equipped with 6.6L Diesel V8 (RPO LB7 - VIN 1) Engine; and California Emissions (YF5/NE1), or Clean Fuel Emissions (VCL)

 

 


Condition

Some customers of 2002-04 model year Chevrolet Silverado; and GMC Sierra trucks, equipped with a 6.6L diesel V8 (LB7) engine, and California emissions (YF5/NE1), or Clean Fuel Fleet emissions (VCL), may experience a condition where the engine glow plugs may fail. Failure of the glow plugs on these vehicles will cause illumination of the MIL. Also, depending on the ambient cold start conditions and the number of glow plugs failing open, some customers may also comment about hard starting, misfiring and white smoking after cold start.

Special Coverage Adjustment

This special coverage covers the condition described above for a period of 10 years or 200,000 miles (320,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace failed glow plug(s). The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after February 13, 2008 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to February 13, 2008 must be submitted to the Service Contract provider.

Vehicles Involved

Involved are certain 2002-04 model year Chevrolet Silverado; and GMC Sierra trucks, equipped with a 6.6L diesel V8 (LB7) engine, and California emissions (YF5/NE1), or Clean Fuel Fleet emissions (VCL) and built within the following VIN breakpoints:

Year

Division

Model

From

Through

2002

Chevrolet

Silverado

2E100004

2E306366

2002

Chevrolet

Silverado

2F100004

2F244420

2002

GMC

Sierra

2E100046

2E305909

2002

GMC

Sierra

2F100034

2F244422

2003

Chevrolet

Silverado

3E100006

3E378716

2003

Chevrolet

Silverado

3F100003

3F259024

2003

GMC

Sierra

3E100066

3E381049

2003

GMC

Sierra

3F100146

3F259028

2004

Chevrolet

Silverado

4E100143

4E219578

2004

Chevrolet

Silverado

4F100082

4F174734

2004

GMC

Sierra

4E100062

4E221355

2004

GMC

Sierra

4F100094

4F174119

Parts Information

Parts required to complete this special coverage are to be obtained from General Motors Service and Parts Operations (GMSPO).

Part Number

Description

Qty/ Vehicle

97226202

Plug, Glow

As required

Customer Notification

General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

Service Procedure

Refer to SI for glow plug DTC P0380 (California RPO YF5, NE1, NF4, VCL) diagnostics; and replacement procedures.

Claim Information

For vehicles repaired under the terms of this special coverage, submit a claim with the information indicated below:

Repair Performed

Part Count

Part No.

Parts Allow

CC-FC

Labor Op

Labor Hours

Net Item

Replace glow plug(s): Left or Right Bank

Diagnosis Time

--

97226202

*

MK-95

T5695

0.6 each bank

Add: 0.0-0.3

N/A

Customer Reimbursement (US CAC)

N/A

N/A

N/A

MK-95

T5696

N/A

**

* The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for Export) for glow plug(s) needed to complete the repair.

** The amount identified in the "Net Item" column should represent the customer reimbursement amount.

Customer Reimbursement - For US

All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.

A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.

Important: Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.

If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.

Courtesy Transportation

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

February 2008

Dear General Motors Customer:

As the owner of a 2002-04 model year Chevrolet Silverado or GMC Sierra truck, your satisfaction with our product is very important to us.

This letter is intended to make you aware that some 2002-04 model year Chevrolet Silverado; and GMC Sierra trucks, equipped with a 6.6L diesel V8 engine, and California emissions or Clean Fuel Fleet emissions, may experience a condition where the engine glow plugs may fail. This will cause illumination of the Malfunction Indicator Light (MIL). Depending on the ambient cold start conditions and the number of glow plugs failing open, some customers may also comment about hard starting, misfiring and white smoking after cold start.

Do not take your vehicle to your General Motors dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

What We Have Done:

General Motors is providing owners with additional protection for the engine glow plugs. If this condition occurs on your 2002-04 model year Chevrolet Silverado or GMC Sierra truck, equipped with a 6.6L diesel V8 (LB7) engine, and California emissions or Clean Fuel Fleet emissions, within 10 years of the date your vehicle was originally placed in service or 200,000 miles (320,000 km), whichever occurs first, the condition will be repaired for you at no charge . Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

What You Should Do:

Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

Reimbursement:

The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by February 28, 2009.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division

Number

Text Telephones (TTY)

Chevrolet

1-800-630-2438

1-800-833-2438

GMC

1-866-996-9463

1-800-462-8583

Guam

1-671-648-8450

 

Puerto Rico - English

1-800-496-9992

 

Puerto Rico - Español

1-800-496-9993

 

Virgin Islands

1-800-496-9994

 

We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

General Motors Corporation

Enclosure

07057

Dan, Auto Technician
Category: Chevy
Satisfied Customers: 3490
Experience: GM Mark of Excellence/ Service Guild Participant with 13 years experience, ASE Master Certified
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