Hello, if repeated attempts have been unsuccessful at getting the tire down, you will need to replace the spare tire hoist that cranks the tire up and down for storage. It may be necessary to support the tire so it does not injure anyone when it drops and then cut the cable that secures it. Instructions for hoist replacement below. Thanks
Spare Wheel Hoist Replacement Tire Hoist Secondary Latch Mechanism
Important: If the spare tire hoist has been fully raised without a spare tire in place, the secondary latch mechanism may have become engaged. If this has occurred the hoist will not lower and the following steps will need to be followed:
Notice: Use only hand tools to lower and raise the spare tire hoist assembly. Do not use air tools. The use of air tools at high speeds will damage the spare tire hoist assembly.
Tighten Tighten the bolt to 40 N·m (30 lb ft).