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Greg A.
Greg A., Engineer
Category: Cell Phones
Satisfied Customers: 8518
Experience:  Engineer / Consultant
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I have 2 days of service left on my Trac Phone and on't

Customer Question

I have 2 days of service left on my Trac Phone and on't really need more minutes (if they can roll-over) but more days. And I can't find where I wrote down my pin #.
JA: How old is the phone?
Customer: I m trying to look that up. I have the serial # 013 294 006 819 027
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Nooo .. I need to add days to my phone -- more than needing minutes. Can that be done, Pearl? And I can't find my pin
JA: Anything else you want the phone expert to know before I connect you?
Customer: Don't know what you need to know
Submitted: 11 days ago.
Category: Cell Phones
Customer: replied 11 days ago.
I have been sent to you ...
Customer: replied 11 days ago.
Sooo ... how do I buy more days? How do I do this w/o a pin?
Expert:  Greg A. replied 11 days ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phone.

To help you with this issue, may I ask:

1) Is this the FIRST time you have had to add time (or minutes) to your cell phone?

2) If this is NOT the first time, how have you added time (or minutes) in the past?

Please REPLY using the box below and the SEND button.
IMPORTANT NOTE:
If you see ANY requests for "additional services" - such as a phone call - please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Customer: replied 11 days ago.
by calling trac phone
Expert:  Greg A. replied 11 days ago.

OK - I am a long time user of Tracfone, and USUALLY add time or minutes via the Tracfone website.

Have you tried that yet. or would like to try that?

Expert:  Greg A. replied 9 days ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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