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Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 236
Experience:  Verizon Tech Manager multi-unit
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It's the cell phone extender, new samsung galaxy - new

Customer Question

It's the cell phone extender
JA: How old is the phone?
Customer: new samsung galaxy - new verizon cellphone extender - 4 g Stuck at at step 9 of 14 - not activated - says to call verizon support
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just installed it yesterday.
JA: Anything else you want the phone expert to know before I connect you?
Customer: just that I'm VERY inexperienced with this stuff.
Submitted: 8 days ago.
Category: Cell Phones
Expert:  Samuel White replied 8 days ago.

Hello Leta this is Samuel. Is the extender the type that connect to your internet connection?

Customer: replied 8 days ago.
Expert:  Samuel White replied 8 days ago.

I know what the problem is. It does require a call into Verizon to activate it. You will need the MAC ID from the box or back of the device when you call them. Even though you are not charged a fee nor do you pay monthly... the extender you are using requires an activation to your account.

Customer: replied 8 days ago.
Cannot hold conversation- cell phone extender is not activated -STUCK ON STEP 9 OF 14
Expert:  Samuel White replied 8 days ago.

There is no need for us to hold a conversation... those requests are sent automatically. sorry!

Customer: replied 8 days ago.
New verizon 4g extender as of yesterday
Expert:  Samuel White replied 8 days ago.

I know what the problem is. It does require a call into Verizon to activate it. You will need the MAC ID from the box or back of the device when you call them. Even though you are not charged a fee nor do you pay monthly... the extender you are using requires an activation to your account.

Customer: replied 8 days ago.
Thanks...
Expert:  Samuel White replied 8 days ago.

No worries!

Expert:  Samuel White replied 8 days ago.

Kindly rate my personal service to you at the top of your question page if my answer helped so I am credited for my time.
Otherwise please reply back if you need further assistance. Thank you, Samuel

Expert:  Samuel White replied 6 days ago.

Is there any other help you need? If not please rate so I can close this request! Thanks so much!

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