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Louie
Louie, Technician
Category: Cell Phones
Satisfied Customers: 11952
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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WHEN CALLING TO TALK TO SOMEONE I CANNOT HIT A NUMBER THAT

Customer Question

WHEN CALLING TO TALK TO SOMEONE I CANNOT HIT A NUMBER THAT THE PHONE RECOGNIZES TO CONNECT ME TO THEM
JA: How old is the phone?
Customer: I BOUGHT IT IN JANUARY
JA: How long has this been going on? What troubleshooting have you tried?
Customer: IT HAS BEEN GOING ON FOR A WHILE. I DONT KNOW WHAT TO DO. DO I NEED TO GO INTO ANOTHER SCREEN TO GET ME OUT OF THE "PHONE NUMBER"
JA: Anything else you want the phone expert to know before I connect you?
Customer: NOT NOW
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, re-confirm and post back with the complete model number of the cell phone.

Still, let's try check and review the basics. Proposed preliminary tries (if have not been done):

  • • check if the keyboard/keypad work as expected in sending texts/SMS;
  • • determine if the phone is able to make an outgoing call by using previously saved telephone numbers in the contact list;
  • • confirm 'making a call' procedures as stipulated in the model's user manual.

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