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Ask Viet-Cell Phone Tech Your Own Question
Viet-Cell Phone Tech
Viet-Cell Phone Tech, Technician
Category: Cell Phones
Satisfied Customers: 36463
Experience:  Troubleshoot all cell phones.
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My i phone 5s has crashed and I can't get it to go back to

Customer Question

My i phone 5s has crashed and I can't get it to go back to normal
JA: What's the make/model of your device? How old is it?
Customer: I got it this Christmas. What do you mean by make/model?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has literally just started this morning when I woke up. All I have done so far is try and turn the phone off, but it won't even let me do that
JA: Anything else you want the phone expert to know before I connect you?
Customer: That's all thank you
Submitted: 2 months ago.
Category: Cell Phones
Expert:  Viet-Cell Phone Tech replied 2 months ago.


I'm sorry about the issue. On your iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

- Do you see the Apple logo when trying the above steps?

- Is there any power / light? What's currently showing on your iPhone's screen?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,