Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
What is the make and model number of the phone?Approximately how old is it?
I haven't heard back from you yet - please reply and let me know if you still need assistance with this.
I have not yet had a response from you - are you giving up on this?
I see you gave me a negative rating so far :(I am user of this site, just like you. The rating is only for my service to you and nothing else.A negative rating means I am penalized for trying to assist you. It does not process a refund of your payment.Is there any part of my answer that you need clarification on? I hope you reconsider the rating. Please advise and thank you for your time.You can re-rate again at any time.Pete.