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Nathan
Nathan, Customer Service
Category: Cell Phones
Satisfied Customers: 24053
Experience:  Expert with smartphones, iphone
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Trying to connect cell phone to enternet wyfi, got it last

Customer Question

trying to connect cell phone to enternet wyfi
JA: How old is the phone?
Customer: got it last year. it is asking for a password. dont know what it is or where to find it
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just now trying
JA: Anything else you want the phone expert to know before I connect you?
Customer: i dont think so
Submitted: 5 months ago.
Category: Cell Phones
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 5 months ago.

There are a few possible ways to get (or change) your password:
1) You can look for a sticker on the back/side of the router, which indicates the factory default (key/passphrase). Note this only works if the password ***** never changed/customized when the router was initially configured
2) You can access the router configuration menu via a computer that is already connected to the router, either via wifi or wired ethernet. This lets you view/change the password.
3) you can do a factory reset of the router, clearing all settings, and allowing that default password ***** function again. Doing this results in having to update the password ***** all devices.
Of these options, I'd suggest #2, but I'll be happy to give more info on any of them. If you can let me know the make/model of the router, I'll give you the basic steps to access the router setup. Or, if you aren't comfortable doing so yourself, I can do it for you remotely.

Expert:  Nathan replied 5 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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