I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? I can also install a security software for you this way - there are great free ones out there, no need to actually buy one. Verizon does not have a security software which they make on their own, they are re-selling software from other companies and we can avoid going through that 3rd party and get a good security software installed on your computer for free.
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Thank you. I´ve just sent you the remote assistance request and once you have accepted it, I will send you instructions how to connect with me.
Yes, you first need to accept the remote-assistance offer that I´ve sent you and once you have done that, I will send you some quick instructions here so that I can connect to your computer. Thank you.
OK, great, so all you need to do now is to accept the remote-assistance offer - so far this did not happen. Are you having an issue with accepting it?
Thank you and no problem of course. All the best to you for 2017,