I’m Yvette(E-Vet) with Just Answer! If your equipment is in-warranty contact the manufacturer for support. I'm reviewing your question.
Hello, are you currently within the United States?
Is AT&T your service provider?
Understand. Is AT&T your service provider?
OK. Sorry to hear that but the request to talk via phone is an automated
Can you dial 611 on your phone?
Please call 611 and they can explain why SEND FAILURE is being received.
This message could be caused by a low signal, but it's best to contact AT&T to resolve.
Are you on a monthly plan with AT&T?
And you currently cannot make any outgoing calls on the cell phone is that correct?
Do you have access t another phone that you can use to dial AT&T at 1-***-***-**** ?
Please call them from the second phone and describe your situation. If they are unable to help over the phone you can also go to a local AT&T Wireless store for in-person help.
That's all I suggest for now. Anything else I can assist with today?
I'm in tech support, not billing but it should be whatever you agreed to. Do you recall what the amount was?
Did they say why you wouldn't be charged $13?
So are you unsatisfied with my service today?
Unfortunately, I cannot resolve this remotely. It's your prerogative.
You need to contact AT&T to resolve this issue. Thanks for using Just Answer.