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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Just went black and circular spin like processing something

Customer Question

just went black and circular spin like processing something but will not turn off oron again. can not get back to home screen
JA: What's the make/model of your device? How old is it?
Customer: apple i-5 and 9 months bought thru you. my number is(###) ###-####JA: How long has this been going on? What troubleshooting have you tried?
Customer: about half hour and have tried to turn off and back on. no response but circular motion on black screen
JA: Anything else you want the phone expert to know before I connect you?
Customer: how much you charging me?
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: i should not be paying you because I bought this phone thru you and should not be getting this problem thru 9 or 10 month old phone
JA: The Cell Phone Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: i am disabled and live on limited budget so you got 200 dollars from me for this phone so you should pay repair costs not me
Submitted: 3 months ago.
Category: Cell Phones
Expert:  Samuel White replied 3 months ago.

I am Samuel and I can help. Is your phone still black?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
are you their?
Expert:  Samuel White replied 3 months ago.

I am going to have you try something:

Press and hold the On (power) button and the Home (circle) button at the same time for at 20 seconds, until the Apple logo appears.

Customer: replied 3 months ago.
does no good
Expert:  Samuel White replied 3 months ago.

Please try it multiple times.

Expert:  Samuel White replied 3 months ago.

Because if this does not work it gets much much more difficult.

Customer: replied 3 months ago.
i have tried this but will not quit white circle spinning in middle of screen
Customer: replied 3 months ago.
this is ridiculous!
Expert:  Samuel White replied 3 months ago.

That does not sound right because this is the solution to the issue. We can do a factory reset which will reset the phone completely.

Customer: replied 3 months ago.
i dont know if phone will ring
Expert:  Samuel White replied 3 months ago.

Do you have itunes on a computer at home?

Customer: replied 3 months ago.
always
Customer: replied 3 months ago.
when you going to call?
Customer: replied 3 months ago.
still waiting
Customer: replied 3 months ago.
email does me no good if phone not working
Customer: replied 3 months ago.
want my money back seeing as you cannot fix sooner
Customer: replied 3 months ago.
you their?