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derrickonline
derrickonline, Information Technology Manager
Category: Cell Phones
Satisfied Customers: 959
Experience:  15 years of information technology experience, including mobile computing devices.
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I cannot download MMS pictures or videos, HTC desire 610

Customer Question

I cannot download MMS pictures or videos
JA: What's the make/model of your device? How old is it?
Customer: HTC desire 610 it's about two years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I think it has been about 6 months or so. I tried looking for solutions in the owners manual and various videos on You Tube
JA: Anything else you want the phone expert to know before I connect you?
Customer: NOt that I can think of
Submitted: 22 days ago.
Category: Cell Phones
Expert:  derrickonline replied 22 days ago.

I'd be more than happy to assist you. Who is your cell phone provider? Did you purchase the device unlocked?

Customer: replied 22 days ago.
My provider is Tracfone (safelink) Yes it was unlocked.
Expert:  derrickonline replied 22 days ago.

OK thank you, standby.

Customer: replied 22 days ago.
ok
Expert:  derrickonline replied 22 days ago.

I'll need your cell phone number please.

Customer: replied 22 days ago.
Expert:  derrickonline replied 22 days ago.

OK follow the steps below. And once you've gotten to the end, let me know and I'll give the settings to type in.

  1. Press "Menu."
  2. Select "Settings."
  3. Select "Wireless and Networks", and then confirm that "Airplane mode" is unchecked.
  4. Select "Mobile Networks," and then confirm that "Data Enabled" is checked.
  5. To select an Access Point Name, please follow the next steps (Note: T-Mobile US APN cannot be edited or delete):
  6. Press "Menu."
  7. Select "New APN."
Expert:  derrickonline replied 22 days ago.

Enter the following:

APN

RESELLER

AUTH_TYPE

None

MMSC

http://mmsc.mobile.att.net

MMS PROXY

proxy.mobile.att.net

MMS PORT

80

MMS_APN_TYPE

default,mms,supl

  1. Press "Menu."
  2. Select "Save."
  3. Make sure the green radio button is directly to the right of the APN Settings Name Data MMS.
  4. Reboot your phone.
  5. Your Internet and MMS are now configured!
Expert:  derrickonline replied 22 days ago.

Let me know if you need additional assistance by replying, otherwise if this resolves your issue please be sure to rate my answer. Thank you. I'm still here by the way.

Customer: replied 22 days ago.
I think I have it although my setting read a little different. I am on APN however Should I erase the items that are already in those blocks and enter the ones you gave me?
Expert:  derrickonline replied 22 days ago.

Yes you should. Use the information I provided.

Customer: replied 22 days ago.
ok I will try it
Expert:  derrickonline replied 22 days ago.

Be sure to save the settings once you've typed them in by going to MENU, then SAVE and making sure the green radio button is directly to the right of the one APN setting. That's key otherwise it won't retain the settings. I suggest upon reboot you go back and verify your settings took. Once completed I'm happy to send you an MMS message if you like as a test.

Customer: replied 22 days ago.
I entered the information but I don't have a menu and save button. Or any green button that I can see
Expert:  derrickonline replied 22 days ago.

The menu button is the 3-dot icon. Do you see that?

Customer: replied 22 days ago.
no
Expert:  derrickonline replied 22 days ago.

Usually in the top right of the program 3 vertical dots like this: <screenshot>

Customer: replied 22 days ago.
I found it
Expert:  derrickonline replied 22 days ago.

Perfect, then save...then reboot the phone, verify the settings again stuck. Then let me know and I will send you an MMS is if you like

Customer: replied 22 days ago.
ok everything is still on there except where I entered the proxy it changed to a number
Customer: replied 22 days ago.
I'm sorry I was looking at the wrong thing. Everything is as I entered it.
Expert:  derrickonline replied 22 days ago.

It's very important that MMS proxy be set to proxy.mobile.att.net. What number do it change to?

Customer: replied 22 days ago.
it's on there
Expert:  derrickonline replied 22 days ago.

Just sent you a test picture message

Customer: replied 22 days ago.
I haven't received anything other than our correspondence but it may take a little bit. Unless you want to send it again.
Customer: replied 22 days ago.
I got it so I will try to download it
Expert:  derrickonline replied 22 days ago.

Great!

Customer: replied 22 days ago.
It says its downloading but it hasn't completed yet
Expert:  derrickonline replied 22 days ago.

Safelink if I'm not mistaken is some sort of Government subsidized phone, I suspect they're not getting high-speed 4G data from AT&T who is the data provider at the end of the day. Safelink has a contract with TracFone who uses AT&T for data and likely cell. They probably have you all on the slowest Internet possible. So I can assure you the MMS experience won't be good. But it will at least work albeit very slowly.

Customer: replied 22 days ago.
Ok thank you for that information. I will continue to try and download. If it doesn't work Maybe I'll have to cancel my safelink account. I seems like that is when I started have those problems so you are probably correct. I'll have to make a decision here but for right now I have an appointment to keep and will have to end. Will the stings I entered hurt or interfere with anything?
Expert:  derrickonline replied 22 days ago.

No the setting will not interfere with anything. Listen, if you're looking for a cheap monthly cell phone bill with better service (i.e. highspeed Internet, etc). Check out Ting, RingPlus, and ProjectFi. I think you'll find they offer a much better class of service for cheap. Ringplus has a Mad Scientist plan for $16-$18/month and I think you get unlimited minutes and 1GB of high speed data. Just some things to check out.

Customer: replied 22 days ago.
I'm not sure if those services will work where I am but I will check them out. Thank you very much for your time and effort. This was very helpful.
Expert:  derrickonline replied 22 days ago.

Ting and RingPlus use Sprint. ProjectFi uses Spring & T-Mobile. FYI.