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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 33987
Experience:  Cell / Smart phone problem solver for over 15 years
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My Kyocera duramax cell phone is locked

Customer Question

my Kyocera duramax cell phone is locked
Submitted: 4 months ago.
Category: Cell Phones
Expert:  Richard replied 4 months ago.

Hi there and welcome

Are you referring to the screen lock or a network lock to use the phone with a different provider?

Please let me know

Customer: replied 4 months ago.
screen lock/it wont allow me to use the phone
Customer: replied 4 months ago.
I try to reset the phone and it asks for a 4 digit code and I don't have one
Expert:  Richard replied 4 months ago.

ok, enter in either 1234 or 0000 or the last four digits of your phone number

Does it accept this?

Customer: replied 4 months ago.
I tried each of these and it is still locked
Expert:  Richard replied 4 months ago.

What is the exact message you get when it fails?

Customer: replied 4 months ago.
my phone went down one day and when we tried to reset it it says to enter lock code
Expert:  Richard replied 4 months ago.

ok, but the code to enter, either 1234, 0000 or the last 4 digits of your phone number, this is what you enter when trying to reset the phone and it asks for it.

Is this when you entered it in before?

Customer: replied 4 months ago.
I just tried it again and it still doesn't work
Expert:  Richard replied 4 months ago.

when you are attempting the reset?

Customer: replied 4 months ago.
Expert:  Richard replied 4 months ago.

ok, does the phone have a sim card in it?

Customer: replied 4 months ago.
no
Expert:  Richard replied 4 months ago.

ok, looks to be a custom password ***** or a memory issue with the phone.

If you contact Sprint, did you ask them for the reset password, not the normal one but the one to reset the phone?

Customer: replied 4 months ago.
my service is with straight talk not sprint. sprint said the could not help me. straight talk was not able to help
Expert:  Richard replied 4 months ago.

ok, with Straighttalk the security code is set by them, by default it is 1234, 0000 or the last 4 digits of your phone number,

This is the reset pin, not the one to unlock the phone

Can you check it with them please.

Customer: replied 4 months ago.
they were unable to help. thanks for your time
Expert:  Richard replied 4 months ago.

but I need to know as this is two different things, did you ask them for the RESET PIN? not the pin to unlock the screen, as they do have the reset pin

Customer: replied 4 months ago.
I will call them again. thanks
Expert:  Richard replied 4 months ago.

you're welcome

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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