Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
First let me apologize that no one was able to get to you sooner. Did you still need help with this issue?
If so, please provide the name brand and model of each of the phones you are trying to transfer to and from.
Also, are you attempting to use any specific software to make this transfer, if so what is the software name.
Im happy to hear that you were able to resolve your issue.
If you encounter any further issues, you know where to find us.