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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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While trying to do transfer between old and new phone when

Customer Question

While trying to do transfer between old and new phone when code appears on new phone, before the old phone can sync, the code keeps changing--help
JA: How old is the phone?
Customer: 2 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: we are trying to download today-- checked all settings
JA: Anything else you want the phone expert to know before I connect you?
Customer: both phones are on same hotspot- wi-fi
Submitted: 8 days ago.
Category: Cell Phones
Expert:  Dustin replied 8 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 days ago.

First let me apologize that no one was able to get to you sooner. Did you still need help with this issue?

If so, please provide the name brand and model of each of the phones you are trying to transfer to and from.

Also, are you attempting to use any specific software to make this transfer, if so what is the software name.

Thank you,

Dustin S

Customer: replied 8 days ago.
Thank you for getting back to me-- did solve problem which was trying to use house netgear instead of phone hotspot to download new phones
Expert:  Dustin replied 8 days ago.

Im happy to hear that you were able to resolve your issue.

If you encounter any further issues, you know where to find us.

Dustin S