How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Technician
Category: Cell Phones
Satisfied Customers: 13126
Experience:  5 years setting up CDMA and GSM networks, and repairing the devices that go along with those networks.
Type Your Cell Phones Question Here...
Dustin is online now
A new question is answered every 9 seconds

Im I purchased a new phone to replace my wife's net10 phone.

Customer Question

Hi im carl I purchased a new phone to replace my wife's net10 phone.
JA: How old is the phone?
Customer: Can I transfer her number and time over to this one.
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: I tried the 800 number. I dont do good with computers on the phone.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: my wife dropped her net 10 in water yesterday. I purchased a new tracpone today;
JA: Anything else you want the phone expert to know before I connect you?
Customer: yes I would like to know if I can transfer time and days to thsi new phone
Submitted: 7 months ago.
Category: Cell Phones
Expert:  Dustin replied 7 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 7 months ago.

Wh en you first power up the new phone, it should provide a section or link for you to transfer / activate / reactivate..

You can transfer your remaining Minutes to your new NET10 phone by clicking on the "Activate/Reactivate" link. Follow the instructions to Activate your new phone and transfer any remaining Minutes, as well as transfer your current number.

That will allow you to use the same phone number with your same stored minutes, on the new phone.

If you have any further questions, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Related Cell Phones Questions