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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1251
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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I have bought an used Samsgung Galaxy S7 Edge, but my

Customer Question

Hi there!I have bought an used Samsgung Galaxy S7 Edge, but my battery isn’t lasting longer than 6h.
I bought this model because everywhere I have researched, they said that the battery would last up to two days, but now, it isn’t lasting longer than 6h.
I don’t know how long it have been with the last owner, but honestly, it doesn’t seem to be more than 5 months, because it doesn’t have any scratches at all.What might be happening with it’s battery and what am I able to do to make it lasts at least 24h? Because I use my cell phone a lot (mainly whats app), so I need a way to fix it.
Submitted: 13 days ago.
Category: Cell Phones
Expert:  Samuel White replied 13 days ago.

I am Samuel and I will help you. Did the prior owner have the same issue with battery life?

Customer: replied 13 days ago.
Hi Samuel!
I don't know, I bought it trough eBay and nothing was told about battery life.
Expert:  Samuel White replied 13 days ago.

Ok it is hard to determine battery issues when the battery is not accessible. So we have to assume it is either a software glitch causing the device to run harder than it should or a hardware issue (which for a S7 edge will be costly). To repair a glitch or corrupt software you should do a factory reset. Yes, this does remove all information that you have on the device that is not saved or backed up.